Chief Manager - Production Support (Integration)

Title: Chief Manager – Integration (Production Support)

Experience: 12 - 15 Years of relevant experience

Job Location: Thane, India

Responsibilities:

•Lead and manage end-to-end production support operations across the Card and Switch domain, ensuring high availability, stability, and seamless performance of all card systems.

•Monitor and resolve day-to-day issues related to authorization, settlement, chargebacks, and reconciliation across card platforms.

•Act as the primary escalation point for incident management, ensuring timely analysis, root-cause identification, and permanent fixes.

•Coordinate effectively with cross-functional teams such as Issuer/Acquirer Operations, IT Infrastructure, Network, Vendor Support, Fraud & Risk, and Business Teams.

•Ensure compliance with regulatory guidelines, audit observations, and internal control processes within the card ecosystem.

•Oversee changes, releases, and patches, ensuring minimal production impact through structured change management.

•Collaborate with vendors and service providers for issue resolution, product enhancements, and performance tuning.

•Drive automation and process improvements to optimize support efficiency and reduce recurring issues.

•Prepare and manage operational dashboards, service metrics, and management reports for leadership review.

Required skillset:

•Possess strong knowledge and hands-on experience in Prepaid Card operations, including wallet/card loading, hedging, transaction processing, and refund lifecycle management.

•Strong understanding of card domain technologies such as Switches, Card Management Systems (CMS), Prepaid Platforms, and Network Interfaces (Visa/Mastercard/RuPay/UPI).

•Excellent communication and stakeholder management skills to interact confidently with clients, internal teams, and senior leadership.

•Hands-on experience with production monitoring tools, log analysis, and troubleshooting methodologies.

•Ability to work under pressure, manage critical incidents, and ensure timely service restoration.

•Strong analytical mindset, problem-solving abilities, and attention to detail.

•Proficiency in SQL with the ability to write and optimize complex queries for production investigations, data validation, and analytics.

Qualification:

• BE / BTech

• Technical Certifications will be an advantage

References:

1. https://www.euronetworldwide.com/

2. https://www.epayworldwide.com/

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