ELEVENX CAPITAL — EXC MANAGED SERVICES

Job Description

Chief Operating Officer (COO)

EXC Managed Services (“EXC MS”) is ElevenX Capital’s
multi-service operating company, delivering IT managed services, marketing
services, website-building/digital services, and talent acquisition services to
clients. EXC MS is seeking a versatile, hands-on Chief Operating Officer to run
day-to-day operations across IT Operations, Marketing, Website-Building
Services, and Talent Acquisition — translating strategy into disciplined
execution, owning P&L performance, and building a scalable, multi-service
organization.

The COO reports to the President of EXC Managed
Services, who in turn reports into Xforce. This is a hands-on operating role
for a leader who has run diversified service lines under one roof, is
comfortable carrying a sales quota alongside operational duties, and can move
fluidly between strategic planning and day-to-day delivery management.

Operational
Leadership & P&L Ownership

•      Own
full P&L accountability for EXC Managed Services, including budgeting,
forecasting, margin management, and cost discipline across all service lines.

•      Translate
the President’s strategic priorities into executable operating plans, KPIs, and
quarterly business reviews.

•      Standardize
processes, reporting, and governance across IT Operations, Marketing,
Website-Building Services, and Talent Acquisition to ensure consistent quality
and accountability.

•      Identify
shared-services and cross-sell opportunities across service lines (e.g., IT
clients as website-build prospects, TA clients as marketing prospects).

•      Represent
EXC MS operating performance to the President and, as needed, to Xforce
leadership.

•      Other
Duties as assigned.

IT
Operations & Managed Services Delivery

•      Oversee
IT infrastructure, systems architecture, cybersecurity posture, and
helpdesk/managed-services delivery for EXC MS clients.

•      Ensure
SLA adherence, uptime, and service-quality benchmarks are consistently met
across the managed IT portfolio.

•      Drive
automation, ticketing, and systems integration (PSA/RMM, ERP, CRM, HRIS) to
improve delivery efficiency and margin.

•      Own
vendor and technology-partner relationships supporting IT service delivery.

Marketing
Leadership

•      Own
EXC MS’s marketing function — brand positioning, demand generation, content,
campaigns, and digital presence — across all service lines.

•      Build
and manage a marketing pipeline that feeds both the IT managed services and
website-building services businesses.

•      Establish
marketing KPIs (pipeline generated, cost per lead, conversion) and report
performance against targets.

•      Ensure
marketing messaging and positioning are consistent across EXC MS’s service
portfolio.

Website-Building
Services — Sales & Delivery

•      Personally
drive and/or lead a sales motion for EXC MS’s website-building/digital services
line, including prospecting, pitching, proposals, and closing.

•      Own
the delivery model for website-building engagements — scoping, project
management, quality assurance, and client handoff.

•      Set
pricing, packaging, and margin targets for the website-building service line,
and scale it into a repeatable, sellable offering.

•      Build
and manage the sales and delivery team supporting this service line as it
scales.

Talent
Acquisition

•      Oversee
delivery of Talent Acquisition services — whether as an internal function, a
client-facing TA/RPO managed service, or both — ensuring SLA adherence and
stakeholder satisfaction.

•      Build
scalable sourcing, screening, and hiring processes usable both for EXC MS’s own
hiring and for any TA managed-services clients.

•      Partner
with delivery leadership to strengthen client relationships and grow the TA
services portfolio, where applicable.

People
& Organizational Leadership

•      Build,
mentor, and lead a leadership team across IT Operations, Marketing,
Website-Building Services, and Talent Acquisition, fostering shared
accountability.

•      Establish
clear goals, KPIs, and accountability structures across all functions reporting
into the COO.

•      Champion
a culture of operational discipline, sales accountability, and continuous
improvement.

•      Bachelor’s
degree in Business, Marketing, IT, or a related field; MBA or equivalent
advanced degree preferred.

•      10+
years of progressive operations leadership experience, including at least 3–5
years in a COO, VP of Operations, or General Manager capacity within a
multi-service or managed-services business.

•      Demonstrated
experience running IT managed-services delivery (SLAs, infrastructure,
cybersecurity) is required.

•      Direct
experience owning or closely partnering on a marketing function — demand
generation, brand, campaigns.

•      Proven
sales experience, ideally selling professional/digital services (website
design/build or similar), with a track record of closing and scaling a service
line.

•      Experience
in Talent Acquisition, ideally within a managed services, RPO, or staffing
environment.

•      Strong
command of P&L management, budgeting, and forecasting across multiple
business lines.

•      Experience
reporting to a President/CEO or Board, with excellent executive communication
and stakeholder-management skills.

•      Experience
in fast-paced, growth-oriented, or private-equity/venture-studio-backed
environments is a strong plus.