Circle In Charge

Company : Gmr Group

Job Description - Circle In Charge

JOB PURPOSE

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

Position Title

Reports To

Reportees

Circle Incharge

Head-Operations

Tach Team

Supervisory Team

KEY ACCOUNTABILITIES

Responsibilities

Key Performance Indicators (KPIs)

Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations

Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies

Steer consumer interactions and enable quick resolutions of issues / grievances

Go-Live of Smart Meters
as per timeline

Quality Checks

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Zonal Heads, Technicians, Stores Team

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

B.Tech / Diploma (Electrical)

RELEVANT EXPERIENCE

7 to 10 years of relevant experience in construction / power distribution / meter installation

COMPETENCIES

Regulatory Compliance (Practitioner)
Consumer Engagement and Issue Resolution (Practitioner)
Meter O and M and Troubleshooting (Practitioner)
Stakeholder Liasoning (Practitioner)
Vendor Partner Management (Practitioner)
Quality Management (Practitioner)
Performance Monitoring (Practitioner)
Networking
Personal Effectiveness
Teamwork & Interpersonal influence
Stakeholder Focus
Entrepreneurship
Capability Building
Social Awareness
Planning & Decision Making
Execution & Results
Strategic Orientation
Problem Solving & Analytical Thinking

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