Cisco Voice IP Telephony Admin

Talent Worx, a leader in the Information Technology and Services industry, is seeking a Cisco Voice IP Telephony Admin to join our dynamic team. In this key role, you will be responsible for the design, implementation, maintenance, and troubleshooting of Cisco voice and video communication systems. Our ideal candidate has a deep understanding of IP telephony concepts and is skilled in managing Cisco Unified Communication solutions. As the Cisco Voice IP Telephony Admin, you will collaborate with cross-functional teams to ensure seamless integration and operation of voice services, including VoIP, video conferencing, and messaging applications. You will also take a proactive approach in identifying areas for improvement and optimization within the existing telephony infrastructure. Your expertise will help us not only to maintain high availability and quality of service but also to innovate and introduce new features that will enhance user experience across the organization. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to make a significant impact on our communication capabilities. If you are passionate about technology and are looking for a challenging and rewarding position, we would love to hear from you.

Responsibilities

• Design, implement, and maintain Cisco Unified Communication solutions.
• Troubleshoot and resolve issues related to voice services and equipment.
• Monitor and analyze performance of IP telephony systems, ensuring optimal operation.
• Configure and manage Cisco CallManager and other related applications.
• Conduct regular system audits and maintain documentation of configurations and changes.
• Assist in the planning and execution of system upgrades and migrations.
• Collaborate with IT teams to integrate voice communication with existing IT services.

• Proven experience as a Cisco Voice IP Telephony Administrator or similar role.
• In-depth understanding of Cisco VoIP technologies and solutions.
• Knowledge of SIP, H.323, and SCCP protocols.
• Cisco Certification (CCNA, CCNP, or similar) preferred.
• Proficiency with Cisco Unified Communications Manager (CUCM) and Unity Connection.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.