City Business Lead Kolkata

Position - City Business Lead – Kolkata

Location - Kolkata

About Chuk

We are a group of Earth enthusiasts who have taken up the
responsibility to keep the planet cleaner and greener by replacing single-use
plastic with bagasse-made compostable tableware. These products are natural and
bleach-free.

Chuk is a 100% compostable
tableware brand by Pakka.CHUK offers 100% compostable food serviceware for
serving & delivering food (plates, trays, bowls and delivery containers).
These products are unbleached, microwaveable, ovenable and freezable in nature.
Launched in 2017, today it has presence in major cities of India and has 200+
QSRs like Haldiram, Chaipoint, PVR, Inox as its customers.    

The army of Chuk is marching
ahead with their belief to make a Cleaner Planet, a Healthier Family and a
Better Business. Be a business that will help the planet breathe better and
live longer. Know more - https://www.chuk.in/

Role Purpose

The City
Business Lead will be responsible for driving profitable business growth
across the Kolkata market by expanding Chuk’s presence, developing strategic
customer partnerships, strengthening distribution channels, and delivering
exceptional customer experiences. The role requires a strong commercial
mindset, market understanding, and the ability to build long-term relationships
while championing sustainable packaging solutions.

Key
Responsibilities

1.      Business Growth & Sales

·       Achieve assigned revenue, profitability, and market share targets for
the city.

·       Develop and execute city-wise business plans aligned with organizational
objectives.

·       Drive customer acquisition, retention, and account expansion
initiatives.

·       Build a healthy sales pipeline and ensure predictable business growth.

2.      Customer Relationship Management

·       Build strategic relationships with QSRs, HoReCa, distributors,
retailers, institutional customers, and key decision-makers.

·       Deliver exceptional customer experience through proactive engagement and
responsive service.

·       Resolve customer concerns effectively while strengthening long-term
partnerships.

3.      Distribution & Channel Development

·       Identify, appoint, and develop high-potential distributors and channel
partners.

·       Expand retail and institutional reach across the assigned geography.

·       Improve channel partner capability and performance through regular
engagement and reviews.

4.      Commercial Excellence

·       Drive profitable growth through effective pricing, margin management,
and commercial negotiations.

·       Evaluate customer profitability and prioritize high-value business
opportunities.

·       Ensure commercially sound decisions aligned with organizational
objectives.

5.      Market Development

·       Track competitor activities, industry trends, and emerging customer
needs.

·       Identify new business opportunities, products, and market segments.

·       Support successful launch and adoption of new products within the city.

6.      Data & Performance Management

·       Monitor business dashboards and sales performance metrics.

·       Prepare accurate sales forecasts and business reports.

·       Use data-driven insights to improve business decisions and operational
effectiveness.

7.      Cross-functional Collaboration

·       Work closely with Marketing, Product Development, Supply Chain, Customer
Experience, and Operations teams.

·       Represent Chuk’s brand purpose and sustainability values in every
customer interaction.

·       Contribute to city-level business planning and strategic initiatives.

Key Skills
& Competencies:

·       Strong understanding of compostable packaging solutions and
sustainability.

·       Knowledge of QSR, HoReCa, Food Service, Institutional Sales, and
Distribution ecosystems.

·       Strategic B2B sales and business development capabilities.

·       Commercial and financial acumen.

·       Territory planning and channel management.

·       Customer relationship management and key account handling.

·       Market intelligence and competitive analysis.

·       Data analysis, forecasting, and business reporting.

·       Product launch and market development.

·       Stakeholder management and cross-functional collaboration.

Desired Experience

·       6–10 years of experience in B2B Sales, Business Development, Key Account
Management, or Channel Sales.

·       Experience in packaging, FMCG, food service, paper products,
sustainability, industrial products, or related industries is preferred.

·       Demonstrated success in achieving revenue and profitability targets.

·       Experience in managing distributors and institutional customers.

Educational
Qualification

·       Bachelor’s degree in Engineering, Business, Marketing, or a related
discipline.

·       MBA (Sales/Marketing) preferred.

Why Join Pakka?

·       Be part of India’s leading regenerative packaging company.

·       Drive meaningful environmental impact through sustainable innovation.

·       Work in a purpose-driven, values-led organization.

·       Build and lead high-impact business initiatives with significant growth
opportunities.