City Lead Installation & Service Operations

Position: City Lead – Installation & Service
Operations

Key Responsibilities:

• Team
  Leadership: Supervise and mentor a team of HVAC technicians, providing
  guidance, training, and performance evaluations.
  
• Service
  Management: Oversee the installation, maintenance, and repair of HVAC
  systems, ensuring compliance with company standards and safety protocols.
  
• Customer
  Relations: Act as the primary point of contact for clients in the
  city, addressing service inquiries, resolving issues promptly, and
  ensuring high levels of customer satisfaction.
  
• Operational
  Efficiency: Develop and implement strategies to improve service
  delivery, reduce response times, and enhance operational efficiency.
  
• Quality
  Assurance: Conduct regular inspections of HVAC installations and
  maintenance work to ensure adherence to quality standards and identify
  areas for improvement.
  
• Inventory
  Management: Manage inventory levels of tools, equipment, and spare parts,
  ensuring availability for timely service delivery.
  
• Reporting: Prepare and present regular reports on service operations, including
  performance metrics, customer feedback, and areas for improvement.
  
• Compliance: Ensure all operations comply with local regulations, industry standards,
  and company policies.
  

Requirements

Qualifications:

• Education: Bachelor's degree in Electrical, Mechanical Engineering or a related
  field. Relevant certifications are a plus.
  
• Experience: Minimum of 8 years of experience in service operations, with at least 2
  years in a supervisory or leadership role.
  
• Technical
  Skills: In -depth knowledge of HVAC systems, including installation,
  maintenance, and troubleshooting is desirable. Familiarity with
  IoT -enabled HVAC systems is an advantage.
  
• Leadership
  Skills: Proven ability to lead and motivate a team, with strong
  organizational and decision -making capabilities.
  
• Communication
  Skills: Excellent verbal and written communication skills, with the
  ability to interact effectively with clients and team members.
  
• Problem -Solving: Strong analytical and problem -solving skills, with a focus on proactive
  issue resolution.
  
• Customer
  Focus: Demonstrated commitment to delivering exceptional customer
  service and maintaining positive client relationships. Willing to manage
  a 24X7 operations.
  

Benefits

Benefits:

• Competitive
  salary and performance -based incentives.
  
• Opportunities
  for professional development and career advancement.
  
• Comprehensive
  health and wellness benefits.
  
• A
  supportive and collaborative work environment committed to sustainability
  and innovation.