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| Job Title : | CL – 10 Work Service Specialist |
| Qualification : | Any Graduate and Above |
| Relevant Experience : | 6 – 9 Years |
| Must Have Skills : | 1.Experience in Workforce Management (WFM) with a focus on Forecasting using Data Science techniques 2.Strong understanding of forecasting models, predictive analytics, and time series analysis 3.Proficiency in Python, R, SQL, or similar programming languages for statistical modeling 4.Hands-on experience with WFM tools such as IEX, Aspect, Verint, or equivalent 5.Advanced Excel and data visualization skills (Power BI, Tableau, etc.) 6.Exposure to telecom domain and experience working with UK clients 7.Excellent analytical, problem-solving, and stakeholder communication skills |
| Good Have Skills : | Experience in Workforce Management (WFM) with a focus on Forecasting using Data Science techniques |
| Roles and Responsibilities : | 1.Lead workforce planning initiatives in alignment with business requirements. 2.Build and refine data-driven forecasting models to support accurate staffing decisions across UK telecom operations 3.Leverage historical data, business trends, and external variables to predict future call volumes and staffing needs 4.Work closely with capacity planning teams to convert forecasts into actionable headcount requirements 5.Collaborate with operations and business leaders to provide insights for optimizing workforce planning strategies 6.Conduct variance analysis between forecasted and actual volumes to improve model accuracy 7.Utilize machine learning/statistical algorithms for long-term and short-term forecasting 8.Present insights and forecast updates to internal stakeholders and UK-based client teams 9.Support the transformation of traditional WFM practices into more data science-driven approaches 10.Ensure adherence to key performance metrics, SLAs, and forecasting accuracy targets 11.Conduct capacity planning and forecasting to ensure optimal resource utilization. 12.Design and implement customer acquisition strategies to drive business expansion. 13.Partner with stakeholders across BPO, Healthcare, Retail, and BFSI sectors to deliver impactful solutions. 14.Ensure operational excellence by driving process improvements and adopting best practices. |
| Location : | Bangalore |
| CTC Range : | 6 – 9 LPA (Lakhs Per Annum) |
| Notice Period : | 30 Days |
| Mode of Interview : | Virtual |
| Shift Timing : | UK Shift |
| Mode of Work : | Work From office |
Black & White
Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find indivi...
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