Claims Manager

Job Description – Claims Manager

About Us

Micro Insurance Company (MIC) is a full stack technology focused insurance company. MIC has brought together sales, distribution, product and technology to focus on new insurance opportunities coming from the new digital economy for billions of people. MIC provides insurance to internet platforms, millions of micro & small businesses globally. At MIC, we are changing the insurance business. We are constantly working to create insurance policies that do exactly what insurance is supposed to do – provide a safety net to help people recover quickly from problems large and small. Over the last 300 years, insurance has not done such a great job of this, globally few people buy, and it’s seen as complicated, expensive, and untrustworthy.

We are dedicated to changing this perception of insurance, and we are doing this through our actions. So far, we have issued over 3 million policies in 15 countries, and we are not slowing down anytime soon. We believe recovering from adversity should not be a privilege for only the wealthy and the few. To make insurance accessible, we are often required to solve complex problems. Every country we operate in requires different solutions that are unique to that region. Thus, we have created and implemented many innovative financial services which are distributed through e-commerce partners and platforms, banks, mobile networks and mobile wallets.

At MIC, we pledge to share our skills and ideas to enable other insurance companies to grow their own businesses and to reach more people. We believe together, we can reach 4 billion people.

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Role Overview

A key aspect of the role is maintaining compliance with internal guidelines, regulatory frameworks, and service-level agreements, while ensuring clear and professional communication with policyholders, brokers, and third parties. The role requires maintaining accurate claim documentation within claims management systems and identifying potentially fraudulent or complex claims for escalation.

      The Claims Officer also contributes to continuous process improvement initiatives to enhance operational efficiency and customer experience, while consistently meeting productivity, quality, and turnaround time targets.

Purpose of the Role

The position involves reviewing policy coverage, terms, conditions, and exclusions to determine liability, assessing claim quantum, and negotiating settlements within delegated authority limits. The Claims Officer appoints and manages external service providers, including loss adjusters, to support accurate claim evaluation and resolution.

Key Responsibilities

• Register, assess, and manage general insurance claims from notification to final settlement


• Review policy coverage, terms, conditions, and exclusions to determine claim liability


• Experience in appointing and manage external service providers such as loss adjusters.


• Evaluate claim quantum and negotiate settlements within delegated authority


• Ensure claims are handled in compliance with internal guidelines, regulatory requirements, and service-level agreements


• Communicate clearly and professionally with, brokers, and third parties.


• Maintain accurate and up-to-date claim records in claims management systems


• Identify and escalate potentially fraudulent or complex claims


• Contribute to continuous improvement of claims processes and customer experience


• Meet productivity, turnaround time, and quality targets
  
  

Candidate Profile & Skills:

• Strong technical knowledge of general insurance policy wordings


• Excellent negotiation and communication skills


• High attention to detail and analytical capability


• Ability to meet turnaround times and productivity targets


• Strong compliance and risk awareness mindset
  
  

Qualifications and Experience

Minimum Requirements:

• Bachelor’s degree in insurance, Risk Management, Finance, Business Administration, or related field


• 3–5 years’ experience in general insurance claims (adjust based on level)


• Strong knowledge of general insurance products and policy interpretation


• Experience working with claims management systems
  
  

Preferred:

• Professional certification (ACII, Diploma in Insurance, or equivalent)


• Experience handling complex or high-value claims


• Exposure to fraud investigation processes
  
  

Soft Skills & Attributes:

• Excellent analytical and problem-solving abilities.


• High ownership, a strong bias for action, and the ability to operate effectively in ambiguity.


• Strong leadership, communication, and stakeholder management skills to collaborate effectively with founders, product teams, business teams, and colleagues across different geographies and time zones.


• Ability to thrive in a fast-paced, multi-time-zone work environment.
  
  

Benefits

• 33 days of flexible holidays in one year.


• Comprehensive health benefits package.


• Opportunities for professional development and career growth in a rapidly expanding startup environment.


• Flexible work arrangements and a collaborative company culture focused on innovation and excellence.
  
  

Job Location: India, Bengaluru (India)

Hybrid work possible. Coordination with global offices across time zones is required.

Reporting and Working Relationships

- Reports to: Kiran H M
- Works closely with: Underwriting, COO and CFO

Management Team

Jamie Crystal-CEO/Founder

Harry Croydon- COO/President

Ashish Pasari-
CFO