Client Advisor (Luxury Retail - Aneka)

Job Title: Client Advisor (Luxury Retail - Aneka)

Team: Client & Retail

Location: Kala Ghoda, Mumbai

Reporting To: Boutique Manager 

About Us

Walking Tree is a leading global jewellery design, innovation and consumer thinking group, with both B2B and B2C verticals. Established  in 2010, we have experienced rapid growth, with a diverse team of over 2500 members globally across Mumbai, Paris, Geneva, New York, Hongkong & China The group has exceptional capabilities in luxury, premium as well as mass manufacturing, and offers a range of products, services and solutions tailored to its global network of retailers, brands and designers.

 Our  brands, Aneka & Unsaid are today redefining the codes of new luxury, and making waves across the world with their path breaking creations, storytelling, and immersive retail experiences. Together, the brands boast flagship stores in Paris, Mumbai & Bangalore and are also featured  in some of the prestigious  department stores like Le Printemps, Dover Street Market, SAKS Fifth Avenue and other leading specialty watch and jewellery retailers.

Our leadership brings a diverse & rich blend of expertise to the group  with Ankit Mehta serving as the CEO, Sanket Jhaveri, CEO of the B2B business, Philippe Nobile Chairman, Unsaid & Aneka. The group is backed   by families with a legacy spanning over four  generations in the gems and jewellery industry, combining heritage with forward thinking leadership to drive innovation and success. 

Why Join Us?

The Walking Tree Ecosystem thrives on  an eclectic mix of talent, united by their shared mission  to  make jewellery relevant and desirable for the evolving new consumer. 

We were built from an ideology of making a difference. And our culture is what keeps us rooted in our ideologies. We offer a culture that encourages creativity, fuels innovation, imbibes sustainable practices and emphasizes sensitivity to our people and our consumers. 

We  are seeking individuals with a consumer centric mindset, passion for product, design and innovation, and who are willing to challenge the status quo!

If you are driven by a  burning desire to make a difference, embrace  risks, and find purpose and growth in your work, then we warmly invite you to join us in shaping the future of jewellery. 

To learn more about us, browse our website links below: 

https://walkingtree.co/

https://maisonaneka.com/

https://unsaid.com/

About the role

As a Client Advisor at Aneka, you will be the face of our luxury jewelry brand, ensuring an exceptional and personalized experience for each client. This role demands a deep understanding of luxury brand standards, impeccable communication skills, and a client-centric approach to drive business results and foster lasting relationships. 

Key Responsibilities

1. Deliver Exceptional Client Experiences
• Provide a seamless, memorable luxury experience that exceeds client expectations.
• Build deep and meaningful relationships with clients, ensuring they feel valued and understood.
• Maintain a proactive approach to celebrating client milestones such as birthdays and anniversaries keeping the brand guidelines in mind.
2. Drive Business Performance
• Utilize insights from the Sales Force database to achieve and surpass business objectives.
• Identify partnership opportunities, including trunk shows, collaborations, and tie-ups to assist the store manager with customer acquisition.
3. Customer Engagement & Retention
• Follow customer lifecycles to identify and act on key purchase moments.
• Maintain and expand the client database, ensuring data accuracy and relevance.
4. Boutique Excellence
• Ensure the boutique reflects Aneka’s luxury standards, working closely with the Visual Experience Design team.
• Manage operational tasks including inventory, cash management, billing, and collections with precision.
5. Marketing Support
• Assist in tracking marketing metrics such as conversion rates to guide decision-making.
• Provide actionable suggestions/inputs to the store manager to enhance customer satisfaction and boutique performance.

1. Experience:

• Minimum 3-5 years of experience in a luxury retail environment; experience in fine jewelry or a related luxury brand is essential.

2. Skills:

• Exceptional selling skills, with the ability to connect with clients, understand their desires, and drive conversions.
• A client-focused mindset with a natural ability to build and maintain relationships.
• High attention to detail, ensuring an impeccable presentation of the boutique and brand.
• Strong command of English, with excellent verbal and written communication.

3. Attributes:

• Passionate about luxury and delivering a “WOW” experience.
• Proactive, organized, and able to multitask in a dynamic environment.
• A keen eye for trends and customer preferences in the luxury space.

At Walking Tree, we pride ourselves on our inclusive, collaborative, and innovative culture. We believe that our employees are our most valuable asset, and we strive to create an environment where everyone feels valued, inspired, and empowered. We encourage creativity and value the unique perspectives of all team members, fostering a culture of continuous learning and growth.

We offer a wide range of benefits to support our team, including:

• Continuous learning opportunities.

• Opportunities for internal growth and promotions within the company.

We are committed to upholding our core values of integrity, respect, and excellence, and we seek to reflect these in every interaction, both internally and externally.

Equal Opportunity

Walking Tree Ventures Pvt Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.