Client Operations Assistant

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients’ success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

The Role

We are seeking a detail-oriented and proactive Client Operations Assistant (COA) to join our existing global team of seven. In this role, you will be a vital link between our India-based Global Capability Centre Operations Team and our Global operations Stakeholders. You will support Implementation Managers in the flawless execution of client engagements related tasks using Project Management Tools ensuring that high-volume, complex projects move from planning to completion with precision.

• Work collaboratively with the Program Management Office and team to maximize productivity.


• Each assistant may support anywhere from 1-4 teams at once, depending on the needs of each team.


• Perform data entry using CCL’s ERP, Microsoft SharePoint and other applications as needed.


• Process participant registration/cancellations.


• Provide support (e.g., launch and provide follow-up support) for CCL’s Internet Assessment System (IAS), CLA System and other 3rd Party Assessments.


• Produce, conduct, and summarize online surveys and evaluations both internal and client facing.


• Assist with administrative aspects of project support.


• Compose, proofread, and edit documents and design visual aids.


• Organize and monitor schedules and see that deadlines are met.


• Other duties as needed and assigned.

Specific Knowledge, Skills & Abilities Required:

• Business Acumen: Understands the connection of their work to the organization's overall financial health. Acts in CCL’s best interest, identifies risks/challenges and brings solutions to the table. Solid business acumen; creative and analytical mindset; able to comprehend near term and long-term objectives.


• Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation. Always conscious of the processes; holds oneself accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); takes ownership to show others that they can trust you to do the right thing.


• Client Focus: Creates a “customer first” CCL to ensure a superior clients experience; understands without clients there is no CCL; anticipates client's needs and issues and can prioritize appropriately; extremely professional provides timely communication and relevant information; escalates issues that might impact clients as needed.


• Learning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new things; enjoys experimentation, being curious and effectively dealing with the discomfort of change; pursues, responds to, and uses feedback; views failures and mistakes as an opportunity to learn; focuses on what is possible, removes barriers; is persistent, focused, patient, and respectful even during stressful situations.


• Digital Skills: Use the appropriate technologies (e.g., social media, learning platforms, data platforms, applications, systems) at the right time, in the right way to find information, communicate ideas, connect with others. Ability to navigate across various devices (e.g., smartphones, tablets, laptops, and wearable devices).

Candidate Profile & Qualifications

We are looking for a highly organized professional who excels in fast-paced, global environments. The ideal candidate will possess the following:

Education & Experience

• Background: A Bachelor’s degree is preferred. We also highly value candidates with significant experience in project assistance or relevant operational support.


• Industry Experience: Proven track record in project coordination or operations within a global professional services, consulting, or corporate environment.

Technical Skills

• Microsoft 365 Mastery: Advanced proficiency in Word, Excel, PowerPoint, and MS Teams is required for daily documentation and collaboration.


• Data & Systems: Strong expertise in data management and the use of project tracking tools to monitor complex workflows.