Client Relations Manager

DWAO -

DWAO is India’s Leading Digital Analytics and Martech Company, providing a range of services including assessment, readiness enablement, customized implementation and ongoing training to help organizations attain digital maturity. We are India's leading partner for Adobe Marketing Cloud and Google Marketing Platform in Asia Pacific Region.

DWAO enables marketers to improve their acquisition funnels, conversion rates, engagement, retention and take advanced data-driven decisions based on our insights and data science models. We are serving clients across major industry verticals like BFSI, Telecom, Travel, eCommerce, Auto, Content, Media and Entertainment.

With our unique support and implementation methodology, we are helping companies of all sizes across geographies and our client list includes Fortune 500 companies and top brands like Airtel, HDFC, ZEE, ICICI, Reliance Capital, Lenskart, Nykaa and many more.

We curate our solutions to your specific set of problems and work on a 360 approach to provide actionable insights out of your data to take important business decisions.

We help companies scale customer experience and drive more revenue to their business armed with insights from our unique set of tools.

Job Description

As a 'Client Relations Manager' you will be responsible for bridging the gap between business needs and technical solutions.

With a focus on Adobe Experience Manager (AEM), Adobe Target, and Adobe Campaign, you will play a critical role in gathering requirements, managing projects, and ensuring the successful implementation of Adobe Experience Cloud solutions. You will work closely with stakeholders, including clients, developers, and marketing teams, to deliver projects on time and within scope.

Key Responsibilities:

Business Analysis:

• Gather, analyze, and document business requirements and translate them into technical specifications.
• Conduct workshops and meetings with stakeholders to understand business processes and identify opportunities for improvement.
• Create detailed functional and technical documentation, including use cases, process flows, and data models.

Project Management:

• Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Manage project budgets, monitor project progress, and ensure timely delivery of project milestones.

Stakeholder Management:

• Serve as the primary point of contact for stakeholders, ensuring clear and consistent communication.
• Facilitate regular project status meetings and provide updates to stakeholders.
• Manage stakeholder expectations and address any issues or concerns that arise during the project life cycle.

Solution Implementation:

• Oversee the implementation of Adobe Experience Cloud solutions, including AEM, Adobe Target, and Adobe Campaign.
• Work closely with development teams to ensure that technical solutions meet business requirements.
• Coordinate testing and validation activities to ensure the quality and functionality of implemented solutions.

Continuous Improvement:

• Identify areas for process improvement and recommend solutions to enhance efficiency and effectiveness.
• Stay updated on the latest trends and best practices in digital marketing and Adobe Experience Cloud technologies.
• Provide training and support to end-users to ensure successful adoption of new solutions.

Qualifications:

Education:

Bachelor/Master's degree in Business Administration, Computer Science, Information Systems, or a related field.

Experience:

• Minimum of 5 years of experience in Client Management/Business analysis/Project management.
• Proven experience with Adobe Experience Manager (AEM), Adobe Target, and Adobe Campaign.
• Experience in digital marketing, content management, and marketing automation.

Technical Skills:

• Strong understanding of Adobe Experience Cloud products and their implementation.
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
• Familiarity with web technologies, APIs, and data integration.

Soft Skills:

• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced, cross-functional environment.

Certifications:

• PMP, Scrum Master, or other relevant certifications are a plus.

Why Join DWAO:

• Innovative Environment: Be part of a team that is shaping the future of digital marketing and customer experience.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Work with a diverse and talented team that values creativity and collaboration.
• Competitive Benefits: Comprehensive benefits package including health insurance, retirement plans, and more.