Client Relationship Management Analyst Trade Finance

Position: Client Relationship Management Analyst – Trade Finance

Experience: 2 -4 Years

Location: Hyderabad / Indore / Mumbai

Job Overview

We are looking for a Client Relationship Management Analyst with experience in Commercial Banking and Trade Finance Operations. The role involves managing client mandates, ensuring compliance with regulatory requirements, coordinating with cross -functional teams, and delivering exceptional client service while maintaining operational excellence.

Key Responsibilities

Client & Stakeholder Management

• Act as primary contact for mandate -related client queries and escalations.
  
• Coordinate with Relationship Managers, Legal, Compliance, Risk, Operations, and Technology teams.
  
• Provide timely updates to stakeholders on mandate processing status.
  
• Manage aging cases and ensure prompt resolution of escalations.
  

Operations & Service Delivery

• Process new mandates, amendments, renewals, and removals within defined SLAs.
  
• Ensure documentation accuracy and completeness.
  
• Monitor operational KPIs and service metrics.
  
• Conduct root cause analysis and implement corrective actions.
  

Risk & Compliance

• Ensure adherence to regulatory and internal policy requirements.
  
• Support audit reviews and compliance assessments.
  
• Maintain risk registers and track remediation actions.
  
• Participate in RCSA and control review activities.
  

Process Improvement

• Identify opportunities for automation and workflow optimization.
  
• Drive process efficiency initiatives to improve turnaround times.
  
• Support system enhancements, migrations, and transformation projects.
  
• Prepare business impact assessments and post -implementation reviews.
  

Required Qualifications

• Bachelor's Degree in any discipline.
  
• 2–4 years of experience in Commercial Banking, Trade Finance, Banking Operations, or Client Servicing.
  
• Strong understanding of banking documentation and mandate governance.
  
• Experience managing operational risk and compliance requirements.
  
• Excellent communication and stakeholder management skills.
  
• Ability to manage multiple priorities in a fast -paced environment.