Client Relationship Manager - Fulltime - Jaipur

About the Role:

We are seeking a proactive and customer-focused Client Relationship Manager to join our team in Jaipur. The ideal candidate will have 1–2 years of experience in managing client relationships, ensuring customer satisfaction, and driving long-term engagement. You will act as the primary point of contact for clients, helping to build trust and ensure seamless service delivery.

Job Title: Client Relationship Manager
Location: Jaipur, Rajasthan
Experience Required: 1–2 Years
Employment Type: Full-Time

Key Responsibilities:

• Build and maintain strong, long-term relationships with existing and new clients.
• Serve as the main point of contact for clients, handling inquiries, issues, and feedback promptly and professionally.
• Understand client needs and objectives, and propose appropriate solutions and services.
• Coordinate with internal teams (sales, marketing, operations) to ensure smooth execution of client deliverables.
• Monitor client satisfaction through regular check-ins, meetings, and feedback sessions.
• Identify opportunities to upsell or cross-sell products/services to existing clients.
• Maintain accurate client records and communication logs in CRM software.
• Handle client escalations with efficiency and empathy, ensuring a positive resolution.

Requirements:

• 1–2 years of experience in client servicing, relationship management, or customer success.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to work under pressure.
• Proficiency in CRM tools and MS Office (Excel, Word, PowerPoint).
• Ability to manage multiple clients and projects simultaneously.
• A positive attitude, team spirit, and customer-first mindset.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Prior experience in industries such as marketing, hospitality, IT services, or B2B services is a plus.
• Fluent in English and Hindi (written and spoken).

What We Offer:

• A collaborative and dynamic work environment.
• Opportunities for career growth and professional development.
• Regular client interaction and cross-functional team exposure.
• Competitive compensation based on experience and performance.