Client Relationship Manager (US)

We are looking for a senior, voice-first Client Relationship Manager who can confidently handle pre-close customer conversations and prevent cancellations before the sale is finalized.

This role sits between appointment setting and sales close.
Your responsibility is simple and critical: protect customer commitment.

You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close.

This is not a scheduling role.
This is not customer support.
This is a retention and relationship ownership role.

Key Responsibilities

• Speak directly with US customers before their sales consultation
• Reinforce expectations, value, and next steps clearly and confidently
• Handle objections, doubts, hesitation, and cancellation intent
• De-escalate emotional or skeptical customers without discounts
• Prevent pre-close cancellations and no-shows
• Maintain strong customer trust and confidence throughout the pre-close stage
• Coordinate closely with internal scheduling and sales teams
• Take ownership of outcomes, not just tasks

• 5+ years in a voice-heavy Client Relationship, Retention, or Customer Success role
• Direct experience handling US customers over phone
• Proven experience managing:
• Cancellation intent
• Objections
• Difficult or emotional conversations
• Strong command of spoken English with a neutral, professional accent
• Ability to think clearly under pressure and respond in real time
• Comfortable leading conversations without scripts

• Clear scope of responsibility and decision-making authority
• Direct interaction with US customers and internal leadership
• Structured processes and defined expectations
• Professional, performance-accountable work environment
• Opportunity to shape and own pre-close customer communication standards
• Career progression based on capability and consistency, not sales numbers
• Paid leave and standard company holidays