Client Service - FTC

Job Description: 

• Connect with already registered users of shiksha.com (students / parents) to understand their requirements of overseas education in-terms of courses, countries, duration, fee structures and other criterions.


• Ensure conversions of potential online leads from the study abroad section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed admissions in the partner universities / Institutions    


• Coordinate and maintain a strong relationship with students ,institutions, universities and university representatives 


• Demonstrate expertise for shortlisting of partner universities according to the student profile and ensure documentation along with visa processing guidelines.   


• Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement   

Required Skills: 

• Excellent communication both verbal and written


• Sales acumen and target orientation


• Documentation and customer engagement

Desired Skills:

• Customer centric approach        


• Interpersonal skills


• Data management and analytics