Client Service Officer

ROLE OVERVIEW :

The Client Service Officer is responsible for managing and nurturing relationships with the organization’s

existing and recurring clients. Reporting to the Assistant Manager\-Outreach, this role is pivotal in

ensuring client satisfaction, retention, and growth. The Client Service Officer will work closely with

clients to understand their needs, address any concerns, and ensure they are consistently satisfied with

the company’s products and services. The goal of this profile is to not only retain existing clients but also

increase their engagement and spending, fostering long\-term partnerships that drive continued business.

Year after year. This role requires excellent communication skills, a customer\-centric approach, and a

proactive attitude towards identifying opportunities for growth within the client portfolio.

Major Responsibilities:

•Client Relationship Management: Serve as the primary point of contact for assigned clients,

ensuring timely communication and addressing any queries, concerns, or escalations promptly

to maintain client satisfaction.

•Cross\-Selling and Upselling: Proactively identify opportunities for cross\-selling and upselling to

existing clients, presenting relevant services or products to enhance their experience and

increase spending with the organization.

•Proposal Management: Receive client queries, liaise with the operations team to gather

necessary information, prepare quotes and proposals, and present them to the clients. Ensure

timely follow\-ups and manage negotiations as needed.

•Project Execution and Coordination: Oversee the end\-to\-end execution of client projects, from

initiation to completion, ensuring all deliverables meet the agreed\-upon specifications and

timelines. Coordinate with internal teams (operations, procurement, logistics, etc.) to ensure

seamless service delivery.

•Client Retention and Growth: Engage with clients regularly, especially before business cycles, to

anticipate their needs, pitch new products or services, and secure repeat business. Work

towards fostering long\-term client relationships and ensuring continued business growth.resetfootprint.com

•Issue Resolution: Act as the client advocate, managing any issues, complaints, or escalations to

ensure swift and satisfactory resolution, maintaining strong client loyalty.

•Client Feedback and Testimonials: Regularly solicit client feedback, testimonials, and references

to gather insights and improve service offerings while contributing to the company’s credibility

and growth.

•Business Insights and Reporting: Maintain accurate records of client interactions, contracts, and

project progress, ensuring transparency and enabling data\-driven decisions to enhance service

delivery.

In essence, the Client Service Officer is a client\-centric professional who ensures a positive experience at

every stage, working closely with clients to build trust, increase engagement, and achieve client

satisfaction while driving business growth.

QUALIFICATIONS :

Education: Bachelors or Masters in Management or equivalent

Work Experience:

Minimum of 3 years of experience in a similar role, preferably in the Higher Education or hospitality

industry

Skills:

● Excellent written and verbal communication skills.

● Strong interpersonal skills and ability to build rapport with diverse stakeholders.

● Proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint.

● Familiarity with CRM systems is preferred.

● Ability to multitask, prioritize tasks, and follow instructions accurately.

● A dynamic personality with a proactive approach to problem\-solving.

● Sales acumen: A good understanding of cross\-selling and upselling techniques, identifying

opportunities to expand client engagement with additional services or products.

● Negotiation skills: Confidence and tact in handling negotiations related to proposals, quotes,

and service offerings to meet client expectations while safeguarding the company’s interests.

● Project management: Strong organizational skills to handle multiple client projects

simultaneously, ensuring timely execution and completion of tasks.

● Time management: Exceptional time management skills to handle client inquiries, project

timelines, and follow\-ups efficiently.

Job: Client Service Officer

Primary Location: Mumbai

If interested Please share your resume on the below mail id

[email protected]

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