Client Servicing Executive

As a Client Servicing Executive, your role is to make sure everything runs smoothly—from the time a client signs up with LIVXS to the final delivery of their photos, films, and memories. You’ll handle event planning flows, vendor coordination, shoot scheduling, and most importantly, be the main point of contact for clients. You’ll work under the Client Servicing Manager and help manage both Events and Films Projects at a detail level. If you’re good at planning, love weddings and creativity, and are someone who takes ownership of things—this is your space..

Key Responsibilities  

1. Project Handling  

• Handle day-to-day updates, bookings, and timelines for assigned events and film projects.
  

• Coordinate with the internal team (production, editing, albums) to make sure everything’s on track.
  

• Create and update Notion boards or project sheets for each client.
  

• Attend key meetings and follow through on every task till completion.
  

2. Client Servicing  

• Be the point person for clients for updates, schedules, and reminders.
  

• Share timelines, upcoming deliverables, and keep communication clear and timely.
  

• Follow up for feedback on albums, videos, and selections—make sure clients feel heard and helped.
  

• Keep things warm but professional—clients should always feel they’re in good hands.
  

3. Vendor Sourcing & Managing LIVXS Panel  

• Maintain and update the vendor database (makeup artists, decorators, logistics, etc.).
  

• Help source and lock vendors when clients ask for suggestions or planning help.
  

• Ensure all recommended vendors meet the LIVXS quality and reliability benchmark.
  

• Share feedback to the team post-event on vendor performance (what worked, what didn’t).
  

4. Creating Timelines & Event Flow  

• Prepare detailed day-wise flow charts for events—function timings, shoot plans, travel buffers.
  

• Coordinate with the planner (if present) or create your own client-ready itinerary.
  

• Share shoot schedule with the creative/production team in advance.
  

• Ensure buffer time is built in, and the team knows exactly where to be, when.
  

5. Coordinating with Post-Production  

• Track every client’s post-production pipeline: teaser, trailer, highlights, albums.
  

• Push timelines internally and follow up with editors/designers as needed.
  

• Update the client regularly and send previews for feedback when ready.
  

• Keep the Zoho Projects and WorkDrive, tasks updated—no surprises, no delays.
  

Requirements

Key Skills Required  

• Strong communication—polite, clear, and calm under pressure
  

• Basic tools: Zoho Sheets, WhatsApp Web, and Zoho People/CRM
  

• Attention to detail—small misses in this role can lead to big gaps
  

• Good multitasking and timeline tracking
  

• Positive attitude—solution-focused, not excuse-focused
  

Qualifications Preferred  

• 1–3 years in client coordination, event planning, or film project assistance
  

• Graduate in Mass Comm, Event Management, or Hospitality preferred
  

• Must be Gurgaon-based or willing to relocate
  

• Wedding or media industry experience is a bonus