Client Servicing Executive

This role is for one of the Weekday's clients

Salary range: Rs 100000 - Rs 400000 (ie INR 1-4 LPA)

Min Experience: 1 years

Location: Navi Mumbai, Mumbai

JobType: full-time

We are seeking a dynamic and detail-oriented Client Servicing Executive to act as the primary point of contact between the organization and its clients. This role is ideal for professionals who thrive in fast-paced environments, enjoy building strong relationships, and are committed to delivering exceptional client experiences. The selected candidate will be responsible for understanding client needs, ensuring timely delivery of services, and driving long-term client satisfaction and retention.

Key Responsibilities:

• Serve as the main liaison for assigned clients, ensuring clear, consistent, and proactive communication.
• Understand client requirements, objectives, and expectations, and translate them into actionable internal briefs.
• Coordinate with cross-functional teams (sales, operations, product, and support) to ensure seamless execution of client deliverables.
• Monitor project timelines, track progress, and ensure all deliverables are completed on time and within scope.
• Address client queries, concerns, and escalations promptly, ensuring effective resolution and a positive experience.
• Conduct regular follow-ups with clients to gather feedback and identify opportunities for improvement or upselling.
• Prepare reports, presentations, and performance summaries for clients, showcasing key insights and outcomes.
• Maintain accurate records of client interactions, contracts, and service-level agreements (SLAs).
• Identify opportunities to enhance service quality, optimize processes, and improve client satisfaction.
• Support the sales team in onboarding new clients and ensuring a smooth transition into ongoing servicing.

Key Skills & Competencies:

• Strong interpersonal and communication skills, with the ability to build trust and rapport with clients.
• Excellent problem-solving abilities and a proactive approach to managing client expectations.
• High level of organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a deadline-driven environment.
• Basic understanding of business processes, client lifecycle management, and service delivery models.
• Proficiency in MS Office tools (Excel, PowerPoint, Word) and familiarity with CRM tools is an advantage.
• Strong negotiation and conflict resolution skills.
• A customer-centric mindset with a focus on delivering value.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 1–5 years of experience in client servicing, account management, customer success, or a similar role.
• Experience in managing multiple client accounts simultaneously is preferred.

What We Offer:

• Opportunity to work in a collaborative and growth-oriented environment.
• Exposure to diverse clients and industries.
• Learning and development opportunities to enhance professional skills.
• Competitive compensation and performance-based incentives.