Client Success Manager

·       Develop and maintain strong, consultative relationships with key client stakeholders, gaining a deep understanding of their strategic business goals, challenges, and success criteria.

·       Serve as a strategic advisor to clients by aligning Vendor’s products and services to client objectives and guiding clients toward best practices that maximize value and outcomes.

·       Support client renewals by participating in strategic renewal discussions, reinforcing value realization, and collaborating with Sales and other internal teams throughout the renewal process. Identify and qualify upsell opportunities through ongoing client conversations and usage insights, partnering with Sales to advance opportunities without owning the full upsell lifecycle.

·       Proactively engage clients through regular, structured touchpoints, including strategic business reviews, to assess progress, surface risks, and ensure continued alignment with client goals. Deliver insights and updates to clients on product enhancements, roadmap direction, and relevant analytics related to performance and value realization. Monitor client health indicators, including satisfaction and product adoption, and proactively address potential risks to retention.

·       Lead efforts to improve Net Promoter Score (NPS) by identifying drivers of negative client experiences and developing, executing, and tracking Client Action Plans to address concerns and improve outcomes.

·       Communicate the value of being a reference to all clients, convincing them to share their success stories with potential ZeOmega clients. Increase the number of reference clients.

·       Discuss product knowledge with the key client stakeholders, helping them understand how ZeOmega’s products can be instrumental in achieving their vision.

·       Identify gaps in product knowledge or adoption and recommend appropriate resources or services, such as training or enablement, to increase client success Act as the primary point of coordination between clients and internal teams, including Sales, Implementation, Support, Product, and Training, to ensure timely resolution of issues and alignment on client needs. Maintain a Strategic Client Success Plan for assigned accounts, focusing on client outcomes, satisfaction, retention, and growth opportunities. Document all client interactions, strategies, risks, and action plans thoroughly in CRM and other applications, ensuring accurate and up -to -date account information..