Clinical Applications Ancillary Analyst Saas Platforms (vRAD, Bloodhub, Micromedex)- Associate

Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Clinical Applications Ancillary Analyst – Saas Platforms (vRAD, Bloodhub, Micromedex) - Associate, you will engage with clients to optimize operational efficiency and effectiveness. You will analyze client needs, develop strategies, and provide guidance to streamline processes, enhance productivity, and drive business performance. Within our Technology Consulting practice, you will focus on delivering consulting services that enhance operational performance and develop innovative solutions. You will collaborate closely with clients to analyze processes, identify improvement areas, and develop strategies to boost productivity, quality, and efficiency.

As an Associate, you will contribute to client engagements while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources. In this role at PwC Acceleration Center India, you will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks. You will be expected to adapt to working with diverse clients and team members, each presenting unique challenges and scope, using these experiences as opportunities for growth.

Responsibilities

- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.

- Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams. Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures.

- A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes. Develops foundational system knowledge and problem-solving ability focused on issue triage, root cause identification, and applying known fixes.

- Analyzing client operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline client operations
- Collaborating with clients to provide guidance on operational excellence frameworks
- Conducting operational analysis to support business process improvement initiatives
- Utilizing emerging technologies to develop innovative solutions for client challenges
- Supporting the execution of operations strategy and process optimization projects
- Engaging in project management tasks to validate timely delivery of client solutions
- Applying lean process improvement techniques to enhance operational effectiveness
- Gathering and interpreting data to inform operational decisions and recommendations

What You Must Have

- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating proficiency in Saas Platforms (vRAD, Bloodhub, Micromedex)

- Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols.

- Utilizing automation solutions for operational excellence
- Implementing lean process improvement strategies
- Excelling in operational analysis and support
- Developing competitive advantage through emerging technologies
- Optimizing business processes for cost efficiency
- Managing service operations with Six Sigma methodologies
- Applying intellectual curiosity to technology implementation

- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)

Travel Requirements

Job Posting End Date