Clinical Applications Ancillary AnalystSaas Platforms (vRAD, Bloodhub, Micromedex) -Associate

Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Clinical Applications Ancillary Analyst–Saas Platforms (vRAD, Bloodhub, Micromedex) - Associate, you will engage with clients to optimize operational efficiency and effectiveness. You will analyze client needs, develop operational strategies, and provide guidance to streamline processes, improve productivity, and drive business performance. Within our Technology Consulting practice, you will focus on delivering innovative solutions that enhance productivity, quality, and efficiency through technology solutions, process automation, and operational excellence frameworks.

As an Associate, you will be driven by curiosity and contribute to client engagements while developing your skills and knowledge. You will adapt to working with diverse clients and team members, each presenting unique challenges and opportunities for growth. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. In this role at PwC Acceleration Center India, you will build a personal brand, opening doors to more opportunities as you navigate through the firm. Embrace the chance to learn and grow in a fast-paced environment, where every experience is an opportunity to enhance your professional journey.

Responsibilities

- Independently manages break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications. Handles moderately complex tickets and service requests, performs root cause analysis, and implements approved fixes. Supports upgrade and patch cycles, collaborates across application teams, and begins mentoring associates on operational procedures and troubleshooting techniques.

- Provides peer support, begins mentoring associates on troubleshooting and operational workflows, and collaborates across modules. Works alongside and performs peer review for AC teams. Performs independent configuration changes, maintenance builds, and moderate troubleshooting for one or more Clinical Application areas. Executes approved change requests, validates system behavior post-change, and ensures accuracy of configuration against documented standards.

- Develops and maintains knowledge base articles, user guides, and troubleshooting documentation. Provides training and ongoing support to end-users on system changes and known issues. Applies analytical thinking to incident trend analysis, root cause identification, and system optimization. Intermediate proficiency in Clinical Application tools (e.g., Chronicles, Hyperspace, Reporting Workbench).

- Analyzing operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline operations
- Supporting client engagements by providing operational analysis and guidance
- Collaborating with team members to deliver quality work and meet client needs
- Applying operational excellence frameworks to improve service delivery
- Utilizing emerging technologies to develop innovative solutions for clients
- Conducting process mapping and optimization to improve operational workflows
- Gathering information from various sources to discern patterns and inform decision-making
- Participating in project management tasks to validate timely execution and delivery

What You Must Have

- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating proficiency in Saas Platforms (vRAD, Bloodhub, Micromedex)

- Solid knowledge of healthcare processes and workflows supported by Clinical Applications. Understands how system maintenance and configuration changes impact inpatient, ambulatory, and scheduling workflows. Conducts structured shift handoffs with US-based teams, providing detailed status updates on open issues, pending changes, and items requiring onshore follow-up. Produces clear async documentation including ticket summaries and next-step recommendations for cross-timezone continuity. Helps refine handoff templates and escalation protocols.

- Demonstrating proficiency in Automation Solutions and Process Optimization
- Utilizing Lean Process Improvement and Six Sigma methodologies
- Excelling in Operational Analysis and Operations Strategy
- Engaging in Business Process Improvement and Technology Implementation
- Applying intellectual curiosity to emerging technologies and competitive advantage
- Developing skills in project management and service operations
- Embracing feedback and active listening for continuous improvement

- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)

Travel Requirements

Job Posting End Date