Clinical Applications Physician Analyst SaaS platforms (CareLink, Murj, Lifewatch) -Associate

Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Clinical Applications Physician Analyst – SaaS platforms (CareLink, Murj, Lifewatch) - Associate, you will engage with clients to optimize operational efficiency and effectiveness. You will analyze client needs, develop operational strategies, and provide guidance to streamline processes, improve productivity, and drive business performance. Within our Technology Consulting practice, you will focus on delivering consulting services that enhance operational performance and develop innovative solutions. You will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency.

As an Associate, you will contribute to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources. You are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow, taking ownership and consistently delivering work that drives value for our clients and success as a team.

In this role at PwC Acceleration Center India, you will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks.

Responsibilities

- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.

- Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams. Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures.

- Provides front-line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate. Assists with creation of knowledge base articles and end-user tip sheets. Documents system processes and known-issue workarounds.

- Analyzing operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline operations
- Supporting client engagements by providing operational analysis and solutions
- Collaborating with team members to deliver quality work and contribute to project success
- Applying operational excellence frameworks to improve quality and efficiency
- Utilizing emerging technologies to develop innovative solutions for clients
- Conducting process mapping and optimization to improve operational workflows
- Gathering information from various sources to discern patterns and inform decision-making
- Building commercial awareness and understanding how the business operates

What You Must Have

- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating proficiency in SaaS platforms (CareLink, Murj, Lifewatch), API integrations, Windows Server + SQL, Custom app support.

- A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes. Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols.

- Excelling in automation solutions and emerging technologies
- Demonstrating proficiency in business process improvement and operational analysis
- Utilizing Six Sigma methodologies for process optimization
- Engaging in technology implementation and solution development
- Applying lean process improvement techniques for operational excellence
- Contributing to operations strategy and management
- Participating in project management and service operations

- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)

Travel Requirements

Job Posting End Date