Clinical Supply Chain Senior Associate Development Supply Chain Technologies (DSCT)

Role Description 

You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, and accurate, while also enhancing discipline, process rigor, and transparency. 

Performance & Process Management  

• Keep business process related procedures up to date and inspection ready. 

• Support root cause analysis and ongoing process improvement initiatives. 

• Support the global team during audits and inspections. 

Cross-Functional & Global Collaboration  

• Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.   

Compliance & Governance  

• Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures.  

• Provide support for deviation management, change control processes, risk assessments, and ensuring inspection readiness.   

Roles & Responsibilities  

Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:  

• Manage intake process for tickets in ServiceNow assigned to the DSCT resolver group by allocating tickets appropriately and categorizing them by root cause for metrics tracking and visibility. 

• Monitor Clinical Data Quality reports to uphold SAP system data integrity. 

• Oversee and update Clinical Customer Master data within the SAP system to ensure precise and timely shipment of finished clinical goods to designated sites. 

• Help manage the DSCT team dashboard and attend weekly team meetings. 

• Attend DSCT weekly system issue meetings. 

• Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process. 

Functional Skills  

Must-Have Skills:  

• Proficient in SAP Order to Cash and/or Plan to Stock processes. 

• Experienced with information systems management platforms, such as Service Now. 

• Proficient in using data query tools such as Syniti and Power BI. 

• Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions. 

Basic Qualifications 

• Bachelor’s degree or Master’s degree with 5+ years of ERP or Information Systems experience