Cluster Business Head

This role is for one of Weekday's clients
Min Experience: 4 years
Location: Rajkot, Morbi, Rajpipla
JobType: full-time

About the Role

We are seeking a dynamic and results-driven Cluster Business Head to lead and manage the home loan and loan against property (LAP) vertical across multiple branches within a defined cluster. This is a strategic leadership role responsible for driving business growth, overseeing operations, and ensuring strong team performance. The ideal candidate should have a deep understanding of retail lending, customer acquisition strategies, and credit policies in the housing finance sector.

This role requires strong leadership skills, market intelligence, and a track record of achieving revenue and profitability targets. If you are passionate about driving business outcomes, leading high-performing teams, and building strong relationships in the financial services sector, we invite you to join our fast-growing organization.

Key Responsibilities

• Business Development:
  Drive acquisition and disbursement of home loans and LAP across the assigned cluster. Identify new markets, customer segments, and growth opportunities to meet and exceed business targets.
• Team Leadership:
  Manage, mentor, and motivate a team of branch managers, relationship officers, and sales staff. Set performance goals, monitor progress, and ensure accountability across the team.
• Channel Management:
  Develop and manage direct and indirect sourcing channels including DSA, connectors, and referral networks to ensure a consistent business pipeline.
• Customer Relationship Management:
  Build and maintain strong relationships with customers, ensuring a seamless experience from lead generation to loan disbursal. Resolve escalations and support high-value cases personally.
• Portfolio Quality & Credit Discipline:
  Coordinate with credit and risk teams to maintain healthy portfolio quality. Ensure adherence to credit policies, KYC norms, and compliance requirements.
• Operational Efficiency:
  Streamline processes across branches to enhance customer satisfaction, reduce turnaround time, and improve operational metrics.
• Market Intelligence:
  Keep abreast of competitor offerings, customer preferences, and real estate trends. Use market insights to craft localized strategies.
• Reporting & MIS:
  Prepare and present periodic business reports, forecasts, and dashboards to regional and senior leadership. Analyze performance trends and identify areas of improvement.

Key Skills & Qualifications

• Experience: Minimum of 4 years in the home loan/LAP industry, with at least 2 years in a team-leading or multi-location role.
• Strong knowledge of retail mortgage products, documentation, credit evaluation, and lending processes.
• Demonstrated success in driving business numbers and meeting revenue targets.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to lead, develop, and inspire field sales teams.
• Strong analytical and decision-making abilities.
• Graduate in any discipline; MBA/PGDM in Finance/Marketing is preferred.