Cluster Manager

Job Responsibilities

• Should have experience handling multiple outlets or facilities.

• Should have experience in handling Hyderabad City.

• Should have extensive experience in handling operations of multiple centers.

• Should be able to drive amazing customer experience and process excellence through team.

• Recruit and train the team on company standards and process.

• 100 % implementation of SOPs

• Drive the Community Team to exceed Community Members expectations

• Directly and directly responsible for alliances and partnerships and driving the revenues through alliances

• Motivate the Community team to minimize attrition and encourage Awfis culture. Highest standards of service delivered by Team at all levels. Prepare and deliver sales targets.

• Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements. Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation

• Initiate, collaborate and manage events for member’s engagement and education.

Role of AWFIS to prepare a new Team Member:

• AWFIS SOP and Guidelines induction will be imparted, and material shared

• Training on business specific SOPs and Background (eg. Collections, renewals)

• Share updated design and layout specs and training on Centre layout

• Induction session in relevant Verticals of AWFIS

• Scheduled Exposure to all subgroups within the Department to understand the key focus areas of Operations Department.

• Pre-Opening Process and Guidelines

We are looking for Candidates with :

• Exemplary Customer service skills and record

• An extrovert personality

• Aware and with keen interest in current affairs

• Inherent Team-Player skills

• A passion for People Training and Development

• Ambition and drive to demonstrate continuous upgradation in skills and knowledge

• Enthusiasm and demonstrating noticeable participation

• Demonstrate ability to address large audience groups

• Only candidates with inherent Team Player skills may apply

• Strong leader with key skills in Relationship Management, Operations, Cost & Revenue Management.

• With a hunger to grow with 3- 4 years focus on managing additional/ increased responsibility

• Excellent written and verbal communication.

• Belief in Extremely strong Process execution. Must have experience in handling multiple outlets or facilities.

Eligibility: • Experience: Minimum 10-12 years

• Must have worked with at least one organization for 2 years

• Should have managed an annual revenue of a minimum of 75 million INR.

• Worked as a Cluster Manager OR Area Manager (Handled entire city) in the last 2 years.

• Proficient with MS Office.

• Excellent presentation and communications skills

• Graduate in any stream Preference would be given to: MBA in any stream Familiarity with local language. Member of Community Service Club, Social and Focused Groups/ Club/ You can also refer to the following weblink to get better idea of our company background and management team.