Cluster Manager (DSA)

Key Responsibilities:
1. Sales and Business Development:
o Drive gold loan sales and achieve revenue targets for the cluster.
o Develop and implement strategies to enhance customer acquisition and
retention.
o Identify and develop new business opportunities in the region from branches
Indiagold having tie- ups.
2. Team Management:
o Recruit, train, and mentor Sales Executive and Relationship Executives.
o Monitor performance, provide guidance, and ensure productivity
benchmarks are met.
o Foster a high-performance culture and ensure team alignment with
organizational goals.
3. Operational Excellence:
o Ensure smooth operations at all branches within the cluster.
o Maintain adherence to internal policies, compliance standards, and RBI
guidelines.
o Monitor and track each Transaction with Bank and RM.
4. Customer Service:
o Enhance customer experience by ensuring prompt and quality service
delivery.
o Resolve customer escalations effectively and maintain brand reputation.
5. Reporting and Analysis:
o Prepare and present periodic business reports and performance analyses to
senior management.
o Monitor market trends, competitive landscape, and suggest strategies
accordingly

Required Qualifications and Skills:
• Bachelor’s degree in any discipline.
• 5+ years of experience in gold loans, banking, NBFCs, or financial services.
• Proven track record in sales, team management, and business growth.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.

• Competitive salary and performance-based incentives.
• Opportunity to work with a fast-growing fintech company.
• Professional growth and learning opportunities.
• Collaborative and supportive work environment