Cluster Manager - Madurai

Company : Indiagold

Job Type : Full Time

Madurai-North Taluk, India

Job Description - Cluster Manager - Madurai

Key Responsibilities:

1. Sales and Business Development:
o Drive gold loan sales and achieve revenue targets for the cluster.
o Develop and implement strategies to enhance customer acquisition and
retention.
o Identify and develop new business opportunities in the region from branches
Indiagold having tie - ups.

2. Team Management:
o Recruit, train, and mentor Sales Executive and Relationship Executives.
o Monitor performance, provide guidance, and ensure productivity
benchmarks are met.
o Foster a high -performance culture and ensure team alignment with
organizational goals.

3. Operational Excellence:
o Ensure smooth operations at all branches within the cluster.
o Maintain adherence to internal policies, compliance standards, and RBI
guidelines.
o Monitor and track each Transaction with Bank and RM.

4. Customer Service:
o Enhance customer experience by ensuring prompt and quality service
delivery.
o Resolve customer escalations effectively and maintain brand reputation.

5. Reporting and Analysis:
o Prepare and present periodic business reports and performance analyses to
senior management.
o Monitor market trends, competitive landscape, and suggest strategies
accordingly.

Requirements

• Bachelor’s degree in any discipline.

• 5+ years of experience in gold loans, banking, NBFCs, or financial services.

• Proven track record in sales, team management, and business growth.

• Strong leadership and interpersonal skills.

• Excellent communication and negotiation abilities.

• Proficient in data analysis and reporting tools.

Benefits

• Competitive salary and performance -based incentives.

• Opportunity to work with a fast -growing fintech company.

• Professional growth and learning opportunities.

• Collaborative and supportive work environment.

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