Cluster Manager-Hyderabad

Job Title

:

Cluster Manager

Department

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Retail Stores

Reports To

:

Area Manager

Direct Reports

:

Store Managers

Role Summary

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The Cluster Manager is responsible for driving performance across all stores, ensuring operational excellence, and fostering a customer-centric culture.

Key Responsibilities

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Customer Focus – Cultivating Customer Loyalty

• Drive a customer-centric culture across all stores within the cluster.
  

• Ensure high levels of customer satisfaction by monitoring and enhancing the in-store experience.
  

• Utilize customer conversion data and KPIs to improve customer engagement.
  

• Analyse customer feedback and implement actionable insights to enhance satisfaction and loyalty.
  

Sales Mastery

• Achieve the sales and profitability targets.
  

• Develop and implement sales strategies tailored to the unique needs of each store.
  

• Monitor and ensure the achievement of sales targets and KPIs across the cluster.
  

• Ensure the quality of customer interactions by training and supporting Store Managers in sales techniques.
  

• Conduct customer segmentation and product mapping and perform catchment area analysis to identify and target key customer groups effectively.
  

• Collaborate with the marketing team to provide insights and implement on Below-the-Line (BTL) activities to increase footfall.
  

Change Management

• Lead and manage change initiatives, ensuring smooth adoption across stores.
  

• Support teams in adapting to new processes, technologies, or organizational shifts.
  

• Foster a culture of adaptability and continuous improvement.
  

Leadership Excellence

• Motivate and lead Store Managers to achieve operational and sales goals.
  

• Provide ongoing coaching and training (OJT, IDP) to develop team capabilities.
  

• Create an environment of accountability, collaboration, and engagement within the cluster team.
  

• Track, measure, and enhance team performance across stores.
  

• Conduct regular performance reviews, provide constructive feedback.
  

Decision-Making

• Leverage analytical thinking to assess store performance and identify areas for improvement.
  

• Make operational decisions to address challenges and opportunities within the cluster.
  

• Collaborate with the Area Manager to implement strategic decisions effectively.
  

• Utilize data-driven insights to make informed decisions.
  

• Solve customer-related challenges effectively.
  

Operations Excellence

• Enhancing operational processes within the cluster
  

• Streamline store operations to improve efficiency and reduce costs.
  

• Collaborate with cross-functional teams for effective execution of initiatives.
  

• Act as a SPOC for resource allocation, marketing, talent acquisition, L&D, inventory, and visual merchandising (VM).
  

• Address crisis situations promptly and effectively to minimize disruptions.
  

Candidate Requirement

:

• Bachelor’s Degree
  

• Minimum 6 years of proven experience as store manager or similar managerial role and minimum 2+ years handling 5-6 stores in a reputed organization for a fashion retail brand.
  

• Proven track record of success in achieving sales targets and driving operational excellence.
  

• Strong leadership, communication, and interpersonal skills
  

• Proven ability to motivate, coach, and develop teams
  

• Excellent analytical and problem-solving skills
  

• Proficiency in data analysis and performance reporting
  

• Excellent organizational and time-management skills
  

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)