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Coach - HYD - (Jul 2026) 2

icon building Company : Foundever
icon briefcase Job Type : Full Time
icon geo-alt Hyderabad, India

Job Description - Coach - HYD - (Jul 2026) 2

“Team Lead” means Personnel of Agency, its branch, subsidiary or subcontractor (if any), whose responsibilities shall include the following:

  • Building, coaching, and directing a team of Agents;
  • Identifying training and development goals for Agents and leveraging best practices for Agent development;
  • Ensuring Agents are adhering to the appropriate use of timekeeping;
  • Supporting Escalations as needed and handling Team Lead calls;
  • Reviewing and communicating weekly (at a minimum) performance, quality, and attendance reports at the individual and team level;
  • Using call monitoring, quarterly checklists, and certification checklists as provided in Client’s process and procedure documents;
  • Administering disciplinary actions according to Agency’s human resources policy and Applicable Law;
  • Coordinating reward and recognition programs;
  • Participating in special projects as needed and performing other duties as assigned; and
  • Providing suggestions to Program Lead who will liaise with cross functional teams to ensure goals are achievable.
Original job Coach - HYD - (Jul 2026) 2 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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