Collection Coordinator

Collection Coordinator

What will you be doing?

• Connect with customers regarding pending payments and overdue accounts
• Follow up regularly through calls, emails, chats, and field visits to ensure timely collections
• Visit customer locations for payment collection and issue resolution, whenever required
• Understand customer concerns related to payments and provide appropriate resolutions or support
• Maintain accurate records of customer interactions, payment commitments, field visit updates, and follow-ups
• Coordinate with internal teams to resolve billing or payment-related discrepancies
• Ensure adherence to collection processes, company policies, and compliance standards
• Deliver a positive customer experience while achieving collection targets and KPIs
• Maintain up-to-date knowledge of company policies, payment plans, and ongoing customer support initiatives