Collection Manager-Two Wheeler Finance-Collection

Company : Kotak Mahindra Bank

Job Type : Full Time

Bengaluru, India

Job Description - Collection Manager-Two Wheeler Finance-Collection

Description

• Allocate, Drive, monitor and review field force towards achieving budgeted numbers.

• Coordinates with accounts, legal and operations for related functional support.

• Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets.

• Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team.

• Ensuring employee/agency quality while recruitment and leveraging productivity.

• Take ownership of High Value accounts ensure seamless collection.

Job Requirements:

• • Graduate/ MBA

• Tactful and Persuasive

• Experience in retail collections preferably credit cards at least of 7 years

• Over experience required is of more than 10 years

Responsibilities

Manage and lead a team of collection executives, providing performance evaluations, training, and guidance.

Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks.

Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments.

Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies.

Monitor and analyze collection performance, identifying trends and areas for improvement.

Build and maintain strong relationships with customers, ensuring a positive and professional brand image.

Handle customer inquiries and complaints, providing timely and accurate resolutions.

Stay updated with industry trends and best practices in collection management.

Prepare and present regular reports on collection performance to senior management.

Ensure compliance with data privacy and security regulations.

Qualifications

A bachelor's degree in business, finance, or a related field is preferred.

Minimum 5 years of experience in collection management, with a strong understanding of the two-wheeler finance industry.

Proven leadership and management skills, with the ability to motivate and guide a team.

Excellent communication and interpersonal skills, with a customer-centric approach.

Strong analytical and problem-solving abilities, with a data-driven mindset.

Proficiency in using collection management software and MS Office tools.

Ability to work independently and manage multiple priorities effectively.

Familiarity with regulatory requirements and compliance standards in the finance industry.

Willingness to stay updated with industry trends and best practices.

A proactive and results-driven approach to work.

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Collection Manager-Two Wheeler Finance-Collection

Job Description - Collection Manager-Two Wheeler Finance-Collection

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