Job Description:
Job Title: Collections Specialist
Location: Coimbatore - India
Job Summary
The ideal candidate will be responsible for managing customer accounts, ensuring timely
collections, resolving payment disputes, and maintaining positive customer relationships
while communicating effectively with customers and internal stakeholders.
Key Responsibilities
⢠Manage assigned customer accounts and perform collection activities on overdue
invoices.
⢠Contact customers via phone and email to secure timely payments.
⢠Review aging reports and prioritize collection efforts based on delinquency status.
⢠Investigate and resolve payment discrepancies, disputes, and billing issues.
⢠Maintain accurate records of collection activities, customer communications, and
account status updates.
⢠Collaborate with internal teams such as Customer Service, Sales, and Accounts
Receivable to resolve account issues.
⢠Negotiate payment arrangements when necessary and follow up on commitments.
⢠Ensure compliance with company policies and collection procedures.
⢠Prepare periodic collection reports and provide updates on account status.
⢠Maintain professional and positive relationships with customers while achieving
collection targets.
Required Qualifications
⢠Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or
a related field.
⢠1â3 years of experience in Collections / Accounts Receivable / Credit & Collections.
⢠Strong verbal and written communication skills in English.
⢠Strong communication and negotiation skills.
⢠Ability to handle customer interactions professionally and confidently.
⢠Good analytical and problem-solving skills.
⢠Proficiency in Microsoft Excel, Outlook, and ERP systems.
⢠Ability to work independently and manage multiple accounts effectively.
Preferred Qualifications
⢠Experience handling Canadian customer accounts.
⢠Exposure to B2B collections and dispute management.
⢠Experience working with SAP ERP is preferrable.
Key Competencies
⢠Strong Communication Skills
⢠Customer Relationship Management
⢠Negotiation & Conflict Resolution
⢠Attention to Detail
⢠Time Management
⢠Problem Solving
⢠Team Collaboration
⢠Accountability & Ownership
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