Collections Manager

DescriptionSupervises and oversee the day to day collection & operations related to 3rd party Agency Management, for MENAImprove recovery performance across the agency streams. Manage external 3rd party agencies in regions, ensure that they meet the HSBC requirement in terms of Vendor Management guidelines & optimize recoveries from these channels.Minimizes loss and exposure through adherence to all regulatory requirements, default corrections and business unit policies and guidelines, with regards to Agency Management including C19 group standardsDrives the Vendors to deliver the required KPI’s and agreed SLA’S while ensuring that all HSBC policies and procedures are adheredManage the customers who are in distress and provide viable debt solutions within set timelinesCoordinate and review Cyber engagement with Vendor including reviews, input quality and MI and encourage team to use Cyber for driving Vendor performanceKnowledge & Experience / QualificationsGraduate or above in any discipline with proven leadership capabilities. (E)The applicant at the time of applying should not be on any performance action plan.In depth Knowledge of end to end Collection life cycle with strong product knowledge on Credit Cards, Loans, bank accounts & commercial. (E)In depth knowledge of Collections LIC & knowledge on roll rates & provisioning. (E)Good understanding of Collections/Recoveries. (E)