Collections Specialist

• Drive collections processes

Key Areas of Responsibility and Roles:

• Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business

• Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis

• Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s) 

• Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business 
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  Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios
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  Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios

• Responsible for Unapplied Cash resolution and prevention

• Prepare reports and attend cash calls with Business

• Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.

• Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)

• Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal)

• Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards)

Education and  Qualifications:

• Experience in finance, accounting, collections or any other Accounts Receivables department

   

Experience required:

• 2 or more years of directly related experience, preferably in credit/collections

Professional Skills and Knowledge:

• Requires knowledge of basic accounting principles and has excellent knowledge of cash collection processes and risk analysis practices.

   

• Excellent credit skills required in areas such as insurance, letters of credit, financing, and legal environment.

  
  Strong problem solving, interpersonal, and financial analysis skills

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  Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks.

   

• Excellent communication skills to perform calls and negotiation with customers

  
  Excellent written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers. 

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  Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access 

   

• Knowledge of SAP A/R , SalesForce systems highly desirable.

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  Fluent English necessary. Knowledge of 1+ other languages is a plus: 

   

• Green belt Certification is a plus.