Commissioning Engineer-Service Delivery

Job ResponsibilitiesProvide support to Danfoss Drives Heavy Industries customers in Cement, Metal, Oil and Gas, process industries via phone and email in a fast-paced, high performing contact center environment, owning and effectively following VFD/ PLC. DCS & System related issues through to resolution, including requests such as:Technical, Project Commissioning, troubleshooting, start up, installation, programing, spare part ID, schematics/documentation, equipment crossover, case management/ development, and warranty support, amongst others.Good Knowledge on Low Voltage drives with Service & commissioning / Engineering exposure in drives.Application knowledge in the industry area of Heavy Cranes/Cement/ Metal/Mining/Petrochemical/ Paper/ Air compressor, F & B, Oil & gas SugarGood communication skills & service attitude important.Visiting the customers whenever required for various support reasons.Know how on Danfoss Drives & Soft starter will be considered as additional benefit Roles & Responsibilities.Take ownership, research, diagnose, troubleshoot, and identify solutions to resolve escalated and/or complex system issues, often involving high-profile higher horsepower applications, fieldbus, common DC bus, drive and motor theory, power quality, etc.Lead in the process of failure analysis and root cause identification for drive equipment as situations and customers require it. Identify quality issues, collect data, report, and channel through the appropriate avenues to ensure satisfactory resolution.Provide expert support and assistance on high complexity and/or high-profile cases escalated from Level I, from within Level II or alternative internal routes and deliver adequate and timely solutions.Develop and maintain an expert-level knowledge of product, Commissioning, service, application, drive, motor and electric theory, power quality/harmonic analysis, UL/CE/IEC/related standards, power electronics, business trends, and industry topics needed to support duties.Regular review with KAM Heavy Industries customers.Willing to travel as 50 to 70% of the job requires travelling to different locationsBackground & SkillsBachelor's degree in Electrical Engineering/ Power Electronics Engineering or related field (or a mix of Associate degree and demonstrable extensive experience in the Variable Frequency Drive, Power Electronics, and Automation industry).Minimum 10 to 12 years of relevant service/ Commissioning and/or application experience in the Drives, Power Electronics or Automation industry.A solid understanding of essential electric theory principles such as resistance, impedance, capacitance, inductance, electromagnetism, power conversion, 3 phase systems, synchronous and asynchronous machines, energy storage, hybridization, DC power circuits, etc.Ability to read and interpret electrical schematics of varying levels of complexity.Ability to effectively use standard electrical test equipment such as multimeters, oscilloscopes, and power analyzers.Service and Application experience on Danfoss variable frequency drives is highly desirable. In lieu of Danfoss-specific knowledge, experience on other brand VFDs can be considered.Experience implementing PLC and DCS systems.Experience implementing fieldbus systems (Serial and Ethernet based protocols, .