Communications Trainer - Voice & Accent

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.

Note: This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.

Responsibilities

• Conduct voice coaching sessions for employees servicing US and/or UK audiences.


• Facilitate instructor-led training programs.


• Design, plan, and implement effective training curriculums.


• Organize and execute training workshops and classes.


• Provide constructive criticism and coaching to participants.


• Assess individual performance and develop improvement plans.


• Maintain relationships with internal stakeholders to understand their training needs.

Required Skills & Qualifications

• 4-7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.


• Proven experience in facilitating instructor-led training programs.


• Strong organizational skills with the ability to plan and execute training workshops and classes.


• Demonstrated ability to design and implement effective training curriculums.


• Skilled in providing constructive feedback and coaching to participants.


• Experience in building and maintaining internal stakeholder relationships.


• Proficiency in assessing individual performance and creating improvement plans.


• Excellent communication, strong presentation, and public speaking skills.

Desired Skills

• Adaptability and flexibility in training approach


• Creativity in developing engaging training materials.


• Attention to detail and strong analytical skills.


• Time management and ability to manage multiple projects.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.