Community Manager (m/f/d)

Do you enjoy engaging in meaningful conversations? Love doing research and keeping on top of news and trends? Do you understand the value of social media for marketing great products? We’re looking for someone like you for our Community Manager role.

This role isn’t about selling, selling, selling…although it relates to sales. The Community Manager will lead and participate in industry conversations and help to educate potential and current customers about their industry.

As a community manager you will be a part of the pre-sales team and will report to the Product Marketing Manager. You handle social media and PR activities and be responsible to generate demand with targeted content (both text based and graphical). You and your content will be the advocate of the brand. 

• Planning and implementing social media strategies to further our brand recognition
• Researching to keep an up-to-date knowledge of the industry and competitors
• Monitoring our social media accounts and responding to questions and concerns
• Alerting our internal team of any technical issues or concerns noted on social media
• Growing our social following through various strategies
• Engaging in online conversations with prospective and existing clients about our topics in our industry, products, and brand.
• Planning and hosting podcasts, chats and other online events on industry topics
• Providing insights to our marketing team about industry, competitors, and relevant topics found online
• Planning and leading offline events
• Maintain up-to-date knowledge of industry trend and understand the nuances of market
• Creating branded content to support marketing and customer service needs
• Representing our brand at events and trade shows when needed
• Build relationships with customers, potential customers, industry professionals.
• Responsible for engaging text, image and video content for social media accounts, website, campaigns on various platforms, blogs, sales collateral etc
• Content Research & Analysis, Writing, Editing, Proof-reading & Delivery of text based content which are plagiarism free

• Completion of a Bachelor’s Degree or relevant college diploma (Business or Marketing concentrations are considered an asset but not required)
• 1-2 years experience in customer service, sales, or marketing would be considered an asset
• Ability to discern, communicate, and uphold online community guidelines
• Experience using social media and digital savviness are both required for this role
• Tech-savvy with the ability to make complex technical matters easy-to understand even for non-technical people
• Proven experience working under pressure to deliver high quality output in a short span of time