Community Ops Manager

Community Ops Manager - Apna Advantage

Location: Bangalore-Domlur (6-days a week)
Job Type: Full-time
Experience - 3 - 6years 

Core KPI: 

• Referral targets achieved each month
• Number of engaged users
• Apna advantage product adoption & admission support

What You’ll Do:

1. Drive Business through Referrals & Marketing:
• Generate business growth by actively promoting referrals and collaborating with the marketing team to create campaigns that drive engagement and convert registrations to admissions.
• You will work with existing users to drive monthly referral targets as well as create a pipeline through users who are not interested. 
• You will get to drive real business metrics through creative engaging strategies.
2. Own the Onboarding Experience:
• Onboard users with energy, ensuring they’re engaged, prepped, and ready for success. Show them the apna advantage platform and drive adoption
3. Be the Career Coach:
• Guide users through every stage of their career—be it preparing for a new job, negotiating salaries, or navigating appraisals.
• Offer personalized coaching and share tailored resources to ensure users achieve their career goals.
4. Drive Engagement & Upskilling:
• Curate and share upskilling resources, keeping users motivated and on track with career progression through Apna Advantage’s features like vision roadmaps and career pathway planning.
• Help users leverage all the benefits of Apna Advantage to enhance their profiles and career journeys.
5. User Feedback, Social Content & Admission Support:
• Engage users for valuable feedback, creating UGC content for marketing and sales efforts.
• Drive referrals and encourage social sharing of success stories

Where Are You in Your Career?

• Education background in psychology, business administration would be an advantage! But we are degree agnostic 
• You’re passionate about career growth and ready to make a lasting impact on individuals' professional journeys.
• You want to help others by sharing your expertise, guiding them through pivotal career milestones.
• You’re at a point where you want to hone leadership skills, engage with students, and have direct influence on their career success.
• You want to drive real attributable revenue growth for a business
• You’ve either managed teams before or are ready to step up, operating at the intersection of community, operations, and support.
  

How You’ll Spend Your Day-to-Day

• You’ll be the go-to career guide for users, actively engaging with them at every step of their journey.
• Each day, you’ll onboard, coach, upskill, and provide personalized support to users—whether it’s about job prep, salary negotiations, or career transitions.
• You’ll bring a high-energy approach, ensuring Apna Advantage is top-of-mind for career challenges and goals.

What’s in It for You?

Personal Brand Growth: Become a Content Creator in Residence, engaging with students and building your personal brand.

• AI-Driven Innovation: Work with cutting-edge AI tools, enhancing your skills in a fast-paced, growing company.
• Leadership Development: Gain exposure to high-level user research, team collaboration, and direct career advancement coaching.

apna - Transforming Careers Through Technology

Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.

Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.

apna advantage - Education with Guaranteed Outcomes

We're expanding beyond job matching with our new EdTech vertical that delivers:

1. Premium Online Education: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs
2. Career Success Ecosystem: Leveraging our network of 700,000+ recruiters to provide real job interviews

Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews

Join us and be part of Apna Advantage, where you’ll shape careers and make a lasting impact on the lives of jobseekers!

Why Join Our Mission

• Massive Market Potential: Over 3-4L students pursue online degrees annually in India and this is growing 50% every year
• Consumer Impact Legacy: Build a consumer-facing business that transforms lives
• Exponential Growth Trajectory: Early-stage opportunity in a rapidly expanding market
• Competitive Advantage: Our platform makes degree programs with job guarantees uniquely sellable
• Elite Team Environment: Collaborate with experts across product, operations, and engineering
• Wealth Creation Potential: Join during our early high-growth phase
• Meaningful Impact of work: Deliver genuine value by connecting education directly to career outcomes.

Join us in creating the future of career advancement in India’s talent workforce !!