Community Support Engineer

About Bruno:

Bruno is an open-source, Git-friendly API Client (alternative to tools like Postman), built for developers who value local-first workflows and simplicity. We’re growing fast and need someone who can help shape the future of developer experience.

Background:

Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas.

With a product now reaching hundreds of thousands of developers, it’s critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.

We’re looking for a Community Support Engineer who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno.

About you:

• 2–5 years of experience in technical support, support engineering, QA, or software engineering
  

• Strong troubleshooting and debugging skills
  

• Comfortable working with APIs, HTTP requests, authentication, and developer tooling
  

• Familiar with GitHub workflows including issues, pull requests, and discussions
  

• Able to understand logs, error messages, and technical configurations
  

• Strong written communication and customer-handling skills
  

• Self-driven and comfortable working in a fast-moving, async environment
  

• Experience with Jira or issue-tracking workflows
  

• Understanding of Git, CI/CD, or local development environments
  

What you’ll do:

• Provide technical support to users across GitHub, Discord, Zendesk, and other support channels
  

• Engage with users to understand their problems deeply, use cases, and context.
  

• Diagnose API, networking, environment, and configuration-related problems
  

• Create high-quality Jira tickets with detailed research, clear problem statements, and context
  

• Track issues through resolution and communicate updates back to users.
  

• Collaborate closely with Product and Engineering for smooth hand-offs
  

• Close the loop with users once issues are resolved or decisions are made
  

• Identify recurring support patterns and help improve product reliability and user experience.