Compliance Officer - Escalation Management Unit

About Us:

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Position Summary:

The Escalation Management Officer shall assist the unit’s Team Leader in discharging the unit’s responsibilities. This includes investigation of complex transactions, performing enhanced due diligence while interacting with customers, and providing guidance and resolutions to compliance and customer services teams.

Job Responsibilities:

• Handling queries escalated to the team through tickets. Guide the customer facing staff on the escalated matters.
• Processing transactions for pay out if they comply with rules, otherwise holding them until they qualify.
• Maintaining sufficient and satisfactory knowledge of relevant policy and procedures and standard operating procedures.
• Assessing sanction and PEP screening alerts escalated to the second stage.
• Undertaking additional EDD measures, including confirming the source of funds and obtaining proof of funds from customers breaching the thresholds.
• Investigating the complex or unusual transactions or customer behaviour and performing Enhance due diligence accordingly. 
• Reporting any suspicion detected while handling queries or transactions to the MLRO.
• Undertaking specific compliance projects as assigned by the team leader or Deputy Manager Compliance.
• Ensuring the completion of periodical AML/CTF training and other relevant training assigned.
• Perform miscellaneous job-related duties and special projects, as assigned

Requirements:

• Bachelor’s degree in Finance, Business, Law, or a related field.
• Previous experience in a similar role is preferred.
• Strong attention to detail to ensure accuracy and thoroughness in all tasks.
• Excellent problem-solving abilities to identify issues and develop effective solutions.
• Excellent communication skills and proven ability to work in a team.

ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile