Computing/ System Support Engineer

### System Installation: Install and configure servers, storage devices, networking equipment, and operating systems (Windows, Linux). ### Complex Troubleshooting: Diagnose and resolve advanced issues related to hardware, software, networks, storage, and operating systems, including virtualization platforms (VMware, HyperV, Proxmox, etc.). ### Virtualization & Cloud-Native Infrastructure: Deploy, maintain, and troubleshoot virtualization environments and cloud-native stacks (Kubernetes, Grafana, Kibana, Docker). ### New Product Introduction (NPI): Evaluate and learn new technologies, providing feedback and support for product rollouts. ### Training & Knowledge Transfer: Develop and deliver technical training sessions for field teams to ensure effective support and operations. ### Procedure Documentation: Write and update comprehensive field procedures covering preventive maintenance, field replacement units, troubleshooting guides, roll-in processes and more. ### Collaboration: Work closely with cross-functional teams to ensure seamless integration and support of Computing solutions. Work Environment and Reporting The Level 3 Computing Support Specialist operates within a collaborative multi-level support teams and multi-disciplinary functions. ### Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. ### Expertise in server, storage, and networking technologies. - Required. Proficiency with Windows servers and Linux servers, operating systems in an enterprise environment. ### Minimum 7 years in computing support role, preferably in the semiconductor domain. ### Proven track record in system installation and troubleshooting across diverse computing large-scale systems. ### Experience with NPI and field procedure development. ### Background in supporting enterprise-scale virtualization and cloud-native technologies. ### Exposure to training field teams and authoring technical guides. ### Willingness to work off hours and weekends.