Con - UK - Customer Advisory -Pune

The professional in this position is expected to lead the delivery

by liaising with the senior leadership and carry out customer

implementations and program enhancements

• Hands on experience in Voice of Customer/ Customer

Experience/ Customer Insights projects/ Medallia/ Qualtrics

platform strategy/ assessment/ implementation/ managed

services projects

• Preparing a detailed project plan to schedule key project

milestones & activities

• Defining resource requirements to reach objectives and manage

resources in an effective and efficient manner

• Translating Business requirements into System Configuration

Objects and create Solution Design for Medallia Solution in

compliance with best practices

• Participate in the implementation design, setup, and review

processes

• Utilize Medallia software knowledge to configure feedback

questionnaires, reports, and integrations with other systems

• Provide support to client meetings by leveraging in

depth Client system capabilities.

• Experience working in teams to collaboratively solve technical

problems

• Should be able to provide valuable insights to clients and help

them make customer centric organization

The professional in this position is expected to lead the delivery

by liaising with the senior leadership and carry out customer

implementations and program enhancements

• Preparing a detailed project plan to schedule key project

milestones & activities

• Defining resource requirements to reach objectives and manage

resources in an effective and efficient manner

• Translating Business requirements into System Configuration

Objects and create Solution Design for Medallia Solution in

compliance with best practices

• Participate in the implementation design, setup, and review

processes

•Experience in management consulting, IT consulting, market

research, and/or enterprise software clients

• Effective verbal and written communication skills. Collaborate

with clients both in offshore and onshore models

• Manage end to end delivery for voice of customer/ customer

experience/ customer insights/ Medallia projects

• Manage and challenge senior stakeholders, and able to work

beyond own area of expertis

Education / professional
qualifications
MBA from a reputed college is preferred.