Conceirge Care

Company : Appex Innovation

Job Type : Full Time

Mumbai, 400037

Number of Applicants

:

000+

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Job Description - Conceirge Care

Job Title: Concierge Care Executive

Experience : 4\-8 years

Role Overview

We are looking for a compassionate and proactive Concierge Care Executive with a clinical background who can serve as a key point of contact for our patients. This role blends patient support, care coordination, and operational execution to ensure a seamless and reassuring healthcare experience.

Key Responsibilities

Guide new patients through the onboarding process with empathy and clarity

Assist patients in uploading medical records, prescriptions, and required documents

Act as a dedicated point of contact for assigned patients

Proactively follow up with patients regarding appointments, reports, and care plans

Address patient queries, concerns, and escalations with sensitivity and urgency

Track patient journeys and ensure no step is missed in the care process

Maintain accurate records of patient interactions and updates in CRM/EMR systems

Support process improvements by sharing patient feedback and operational insights

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