Conceirge Care

Job Title: Concierge Care Executive

Experience : 4-8 years

Role Overview

We are looking for a compassionate and proactive Concierge Care Executive with a clinical background who can serve as a key point of contact for our patients. This role blends patient support, care coordination, and operational execution to ensure a seamless and reassuring healthcare experience.

Key Responsibilities

• Guide new patients through the onboarding process with empathy and clarity
  




• Assist patients in uploading medical records, prescriptions, and required documents
  




• Act as a dedicated point of contact for assigned patients
  




• Proactively follow up with patients regarding appointments, reports, and care plans
  




• Address patient queries, concerns, and escalations with sensitivity and urgency
  




• Track patient journeys and ensure no step is missed in the care process
  




• Maintain accurate records of patient interactions and updates in CRM/EMR systems
  




• Support process improvements by sharing patient feedback and operational insights