Configuration Lead

Role Overview:

• Industry Expertise and Solution Design:
  
• Demonstrate extensive knowledge of industry best practices,
  business processes, o9's solutions, technical architecture, and value
  proposition.
  
• Lead the full lifecycle of projects from initial design to
  delivery, catering to customers across various industries and
  geographies.
  
• Customer Engagement and Requirements Analysis:
  
• Gain a deep understanding of customer requirements through leading
  workshops with functional and business process owners and documenting
  these interactions.
  
• Map business requirements effectively onto o9's platform and
  develop a clear, phased, and achievable blueprint.
  
• Solution Configuration and Monitoring:
  
• Collaborate with a team of experts to configure solutions as per
  the design to address complex operations and supply chain challenges, and
  establish a rigorous performance monitoring process.
  
• Issue Resolution and Training:
  
• Work directly with customers to resolve issues and oversee the
  defect tracking, analysis, and resolution process.
  
• Plan, develop, and deliver comprehensive training for Super Users
  and End Users across a global user base.
  
• Process Improvement and Demonstrations:
  
• Actively contribute to internal process improvements and product
  feature enhancements based on customer feedback by liaising with the
  development and operations teams.
  
• Support and lead customer demonstrations.
  
• Leadership and Mentorship:
  
• Serve as a mentor and guide to junior team members, fostering
  skill development and professional growth.
  

Qualifications and Experience:

• Experience:
  
• Minimum of 7 years of experience implementing planning
  applications specifically in the retail industry.
  
• Hands-on experience with key retail planning processes including
  Merchandise Financial Planning, Assortment Planning, Allocations,
  Replenishment, and Retail Forecasting.
  
• Deep experience in the end-to-end lifecycle of solution
  implementation, covering blueprinting, configuration, testing, and
  go-live phases.
  
• Technical Skills:
  
• Knowledge and experience with databases (SQL Server, MySQL) and
  programming languages such as SQL, MDX, T-SQL.
  
• Proficiency in Microsoft Excel/PowerPoint for advanced analysis
  and presentations.
  
• Soft Skills:
  
• Strong leadership capabilities, demonstrating proficiency in
  product knowledge and industry domain.
  
• Excellent listening skills with the ability to clearly articulate
  viewpoints, manage and deliver to customer expectations, especially under
  pressure.
  
• Analytical acumen with the ability to process large volumes of
  data and use intuition to prioritize high-value opportunities or
  significant risks.
  
• Capability to simplify complex problems for easier understanding
  and resolution.
  
• Certifications:
  
• Certifications in retail planning, supply chain planning, TOGAF
  (desirable but not essential).
  

Education:

• Master’s Degree in Operations Research, Mathematics, Science,
  Engineering, Business Administration, Business Analytics, Computer
  Science, or related fields (including Supply Chain Engineering).