Configuration Manager L1

Configuration Manager 

Key Roles and Responsibilities​

• Understand current services, CMDB attributes, SACM process, License reconciliation process, discovery​
• Design the CMDB data model in Marval​
• Design the service mapping (CI-CI and Service-CI mapping)​
• Work with Suppliers to get the CI data and ensure the updation of CMDB data​
• Work with Suppliers to design the SW license management process and reconciliation report​

Skills​

• Resource with overall experience of 10+ years working in and delivering a multi-domain service ecosystem (including multi-supplier)​
• Experience in conducting the CMDB assessment​
• Experience in design of CMDB and service modeling​
• Experience in handling the SW License Management including license reconciliation​
• Hands-on experience on ITSM tool, Discovery tools, SW Asset Management Tools​
• ITIL 4 Foundation certified