Consultant

About the Job

About Aligned Automation

At Aligned Automation, we live by our "Better Together" philosophy to build a better world. As a strategic service provider to Fortune 500 companies, we help digitize enterprise operations and drive impactful business strategies. Our purpose goes beyond projects—we strive to deliver meaningful, sustainable change that shapes a more optimistic and equitable future.

Our culture is deeply rooted in our 4Cs—Care, Courage, Curiosity, and Collaboration—ensuring that each employee is empowered to grow, innovate, and thrive in an inclusive workplace.

About the Role

We are seeking a high-performing Principal Consultant / Senior Business Analyst to drive AI/ML-led digital transformation initiatives for high-tech clients. This role sits at the intersection of business, data, and technology, and involves leading end-to-end delivery—from problem definition and hypothesis building to solution implementation and measurable business impact.

Key Responsibilities

• Lead end-to-end delivery of AI/ML-driven transformation projects across business functions such as customer experience and service operations.
  
• Collaborate with stakeholders to gather and translate business requirements into structured, actionable solutions.
  
• Formulate hypotheses, identify relevant data, and design and execute experiments to validate assumptions.
  
• Analyze results and deliver data-driven insights and recommendations to stakeholders.
  
• Apply AI/ML and advanced analytics concepts to guide solution design, including exposure to Generative AI and emerging approaches.
  
• Partner with data science and engineering teams to operationalize models and translate outputs into business actions.
  
• Develop structured problem-solving frameworks and roadmaps to address complex challenges.
  
• Drive project planning, governance, risk management, and execution using agile methodologies.
  
• Ensure strong stakeholder alignment, communication, and adoption of solutions.
  
• Lead and mentor teams, ensuring clear requirement communication, effective task allocation, and timely delivery.
  

Key Skills & Qualifications

• 4-8 years of experience in consulting, business analysis, project delivery, analytics, or applied data science.
  
• Proven experience in AI/ML or data-driven transformation initiatives.
  
• Strong analytical thinking with a hypothesis-driven and structured problem-solving approach.
  
• Good to have an understanding of AI/ML concepts and their practical business applications.
  
• Ability to work across cross-functional teams and manage stakeholders effectively.
  
• Strong communication, storytelling, and leadership skills.
  
• Proven ability to drive execution and deliver outcomes in ambiguous environments.
  
• Exposure to domains such as customer experience, service operations, or supply chain (preferred).
  

Technical Skills

• SQL or Python for data extraction, manipulation, analysis, experimentation, and prototyping
  
• Microsoft Excel & PowerPoint for analysis, modeling, and executive communication
  
• Experience with JIRA, Confluence, or similar project management and collaboration tools
  
• Awareness of modern AI/ML tools and platforms, including emerging areas such as Generative AI
  
• Strong business acumen with a data-driven mindset
  
• Ability to lead without authority and influence cross-functional teams
  
• Curiosity to explore and apply emerging technologies to real-world problems
  
• Ownership mindset with a focus on driving measurable impact