Consultant II , Professional Services

What you will be doing

• Experience with SQL, Oracle, or other relational databases for query execution and scripting.
• Familiarity with Linux/Unix and Windows server environments.
• Experience with APIs, web services, and system integrations.
• Understanding of ITIL processes (incident, problem, change management, automation).
• Perform SIT/UAT testing for all the Change Request / Incident fixes.
• Should have worked in ISO8583 Switch related Environment, IST Switch is advantageous.
• Strong communication skills to interact with technical teams and clients.

What you bring:

• Provide L2 support by investigating application errors, database issues, and system performance problems.
• Collaborate with L3 support teams to ensure proper issue escalation and resolution.

• Monitor application performance, system logs, and system memory alerts to identify potential issues.
• Perform routine maintenance DR DRILL and apply patches or updates as needed.
• Ensure UAT simulations and deployments.
• Ensure that SIT is diligently performed before UAT deployments.
• Support scheduled deployments, system updates, and configuration changes.
• Ensure all required Documents/Pre-Requisites are fulfilled as per Client’s CAB (change advisory board) much in advance before the deployment cycle.

• Work closely with developers, Client, and OEM vendors to resolve complex system issues within defined TAT.
• Escalate unresolved critical issues to L3 support, ensuring proper documentation and analysis by Follow defined Escalation process.
• Liaise with business users and stakeholders to provide technical insights and status updates.

Good to have:

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
• Knowledge of financial services industry
• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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