Why Ample
We value our team members, and you can look forward to-
- Humane work environment with strong focus on people's well-being
- Work Culture that is growth oriented and fun
- Continuous learning - on the job as well as through programs, and mentoringCompensation in line with the best in the industry
Ample is a 29 year old organisation. What does it mean for you?
- We are a stable organisation with with over 29 years of experience in SI / IT - in an environment where companies rarely cross 10
- We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.
- We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant.
The foundation for future growth is on the following foundations-
- Globally revered brands in partnerships with Ample - in the enterprise and retail industry
- You would be representing a brand that the market has revered and valued over two decades.
- We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this opportunity.
- Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine.
We live our vision and values-
- Our customers and team members experience this every day, making it a place to be for anyone engaging with us.
- We have an open culture where people are expected to focus on “what-is-right” instead of “who-is-right”. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation.
Key Roles & responsibilities:
Customer service / Front-end customer handling.
Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).
Troubleshooting of technical related issues and ensure to resolve the issues / queries.
Escalate problems when unable to resolve customer issues.
Knowledge of computer hardware & software is an added advantage.
Excellent language fluency, excellent verbal & written communication skill.
Should be able to handle customer queries and should aim at customer delight.
Should be technically sound.
Self driven & goal oriented and willing to work on Weekends
Duration: Contract Basis:
Your consultation period is 1 year and and this period may be extended or pre-closed as per the business needs.