Contact Center

Company : Overture Rede Pvt Ltd

Job Description - Contact Center

Location : Chennai
Exp: Min. 1yr

Key Responsibility Area:

ï· Responding to customer queries via call, chat, and Email.

ï· Ensuring all agent KPI (Key performance indicators) are met, not limited to, AHT, NPS, Time on System,
Quality scores

Eligibility Criteria:

ï· Fluent speaking and writing ability in English.

ï· Graduate.

ï· Fresher can apply.

ï· The age limit is not more than 35 years.

ï· Comfortable with rotational night shifts is a must.

ï· Basic knowledge of using computers.

Benefits & Perks:

ï· Two -way cab facility (Pick and Drop) is provided by the Organization.

ï· Two consecutive weekly offs to manage work life balance.

ï· Opportunity to earn extra cash through Over Time and Extra miler.

ï· Lucrative Incentive program.

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Contact Center

Job Description - Contact Center

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